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◻ Utilization of Customer Retention Management system (CRM)
◻ Step by step guidance on customer interaction
◻ Daily Tasks
◻ Product training
◻ Business Development Center (BDC)
◻ Online Manufacturer Training
◻ Knowledge on other departments within the dealership. (Service/Parts/Body Shop)
◻ Understanding of paperwork
◻ Importance of Customer Satisfaction Index (CSI)
◻ Conflict resolution
◻ Inner workings of the automobile business
◻ Delivery process
◻ Customer follow up process, appointments
◻ Finance and Insurance (F&I) products
◻ Visit other dealerships
NON-NEGOTIABLE
REQUIREMENTS AND STANDARDS
The Product Specialist Must:
❖ Be a College Graduate with a Bachelor’s degree (may be eligible in last two semesters)
❖ Possess the character and appearance standards of your specific dealership
❖ Maintain a positive, wholesome attitude towards life and the sales profession
❖ Engage in some kind of self-improvement program regularly
❖ Get along well with other employees of the dealership
The Product Specialist Must:
❖ Know how to set objectives or quotas and how to figure a method or program of action to reach those goals
❖ Come to work each day with a plan of work for the day
❖ Have a positive owner-follow-up system
❖ Ability to be openly communicate with management
The Product Specialist Must:
v Learn why people buy and how to meet the needs of various types of customers
❖ Know the company sales and credit policies
❖ Have a thorough product knowledge of your own products and a general knowledge of competitive products
❖ Follow a sales plan with every customer
Full Time
Retail
$59k-77k (estimate)
04/15/2023
07/15/2024
haleyauto.com
RICHMOND, VA
50 - 100
1972
RONALD J FERGUSON
$10M - $50M
Retail
Proud to be the oldest privately owned dealer group in the Richmond VA area. Our 11 dealerships offer 12 brands of new vehicles & over 800 used cars. It is our mission to be the best provider of automotive services through the continuous development of our people, products, and processes, creating satisfied lifetime customers! If you are looking for a car dealership in Richmond, VA you need to visit one of the great Haley Automotive locations. We have many great car lots in Richmond located on every side of the city, with plenty of options to choose from including Volvo, Toyota, Chrysler, Dodg...e, Jeep, Ram, Ford, Chevrolet, Buick, GMC, and used cars. We have a strong and committed staff with many years of experience satisfying our customers' needs. We are looking for new members to join the Haley Family. We work to grow our people internally and have huge growth opportunities for anyone looking to build a career now.
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