Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Counter Supervisor. THE OPPORTUNITYThe Counter Supervisor must love the customer and truly enjoy the challenge of balancing the customer's interests with the company's. This role is the face of the company to most customers and, thus, plays a significant role in business development. You are on the front lines, so each day you set the tone of the relationship we have with our customers.Because we are building this team from scratch and expect rapid growth, your abilities and interests will dictate how your role will evolve. Great opportunity exists to take on more responsibilities, whether that entails taking on more operational tasks or leading a customer service team. About The RoleOur Counter Supervisor assists walk-in customers at the sales counter and support Inside Sales and Outside Sales activities as needed. As a Counter Supervisor with Hajoca your specific duties will include, but are not limited to: You Will Provide sales and support to walk-in customers at our will-call sales counters, ensuring the highest levels of customer satisfaction.Maintain, stock, and clean the counter sales area merchandise and displays, and support Inside Sales and Outside Sales activities.Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.Accurately process and fill Sales Orders generated at the sales counter.Provide customers with reliable information regarding product specifications, pricing, and availability.Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed.Ensure security and control is upheld at this primary point of customer contact.Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.Process cash sale returns and refund paperwork in accordance with Company policy and procedure.Inform supervisor of inventory levels or stock depletions that could impact customer service levels.Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery. About YouAt least 18 years old; or at least 21 years old if operating a commercial motor vehicle (GVWR of 10,001 lbs. or more). High school diploma or equivalent.A driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.Must pass a Department of Transportation physical examination before beginning work; to be updated at least every two years while employed and performing this job function. Experience driving a truck and making deliveries preferred. 1-2 years experience in customer service or counter sales; contractor sales preferred.Knowledge of plumbing products.We Expect Our Counter Sales Team To Be Professional and friendly, including with challenging customers. Committed to satisfying the customer, all the while doing the right thing for the company.Comfortable with technology. Our Ideal Candidate Will Also Have outstanding customer service, verbal communication, and generous listening skills.Have comprehensive knowledge of product; able to suggest associated products for purchase.Be able to build and maintain a positive working relationship with customers, vendors and co-workers.Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.Be able to learn to operate warehouse material-handling equipment.Be able to learn to operate and demonstrate hand tools.Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.Be able to learn and operate the computer related systems used to process orders.Wholesale distribution experience.