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ABOUT US:
About Haivision
Haivision is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision-making. We provide high-quality, low latency, secure, and reliable live video at a global scale. Haivision open-sourced its award-winning SRT low latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded four Emmys® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago with offices, sales, and support located throughout the Americas, Europe, and Asia. To learn more visit Haivision at haivision.com.
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Job Summary:
The Technical Support Engineer (TSE) is responsible for providing an exceptional technical support experience to our customers in the operations center market. Experienced TSEs with expertise in operations center ecosystems will be responsible for product issue troubleshooting, systems analysis, health checks, optimization, upgrades, and general workflow consulting involving hardware and/or software. The TSE will also collaborate with other support team members, Sales Engineering, Product Management and Development, to advocate for Haivision’s customer’s workflows and ecosystems.
Only candidates with a solid working knowledge of Windows operating systems and experience with LAN/WAN video distribution technologies, IP video systems expertise, internet infrastructure, network expertise, and troubleshooting will be considered.
**This position requires participation in rotational, on-call or after-hours shifts (compensated).
**Must be open to domestic and international travel (up to 50%).
Responsibilities
Skills and Qualifications
If you are a qualified and interested candidate for this position, please submit your resume to careers@haivision.com. Please indicate clearly which position you are applying for. We look forward to hearing from you. For more company information, please visit www.haivision.com.
Full Time
$93k-120k (estimate)
04/27/2024
05/16/2024
haivision.com
AUSTIN, TX
200 - 500
2004
$10M - $50M
Filmed Entertainment
Haivision is the leader in live video streaming technologies, providing more than 25,000 organizations globally with video solutions that help them stream broadcast-quality, low-latency video from anywhere. Founded in 2004, Haivision is a privately held company with headquarters in Montreal and Chicago, and regional offices located throughout the Americas, Europe, and Asia. To help solve the worlds most difficult video streaming challenges, Haivision open sourced its award winning SRT low latency video streaming protocol in 2017 and founded the SRT Alliance, which now has over 350 industry lea...ding companies supporting this new standard. Awarded an Emmy for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision is also recognized as one of the most influential companies in video by Streaming Media and one of the fastest growing companies by Deloittes Technology Fast 500.
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