5 Client Service Coordinator Jobs in Walnut Creek, CA
HairClub is Hiring a Client Service Coordinator Near Walnut Creek, CA
MAJOR RESPONSIBLITIES:
25% | Represent the HairClub brand: greet and engage members with a hospitality spirit, exhibit knowledge about the company, memberships, and products, and provide accurate information in all interactions. Ensures a clean and orderly front desk and waiting rooms are kept. |
25% | Manage front desk operations: call members and non-members prior to and after scheduled appointments, schedule all existing and new member appointments, enter accurate information in the client relationship management platform and/or point of sale system, follow company policies and procedures, and, if applicable, notify appropriate team member and document member follow-up needs in the pertinent database. Ensures the cash drawer and daily transactions are properly accounted for and executes accurate and thorough daily closing procedures. |
25% | Achieve financial KPI’s and targets: collect accounts receivable, execute membership renewals, obtain add-ons sales, obtain retail sales, perform other various fee management activities. Assists in maintaining appropriate retail, laser and hair inventories |
25% | Preserve lifetime members: educate members on products, memberships, and referral programs, manage memberships, ensure all members receive services and products they are entitled, and process renewals accurately and timely |
Perform other reasonable duties as assigned
KEY MEASURES OF SUCCESS:
- Assure center Scheduling is easy and convenient for members
- Maintain complete member records
- Meet Accounts Receivable Goal - under 3% of Preferred Client Revenue
- Meet or Exceed all retail targets for position monthly
QUALIFICATIONS:
- At least one (1) year previous guest service experience
- Point of sale system and other business software experience
- Efficient with all Microsoft programs
KEY COMPETENCIES:
- Hyper-focused on exceptional member experience
- Friendly congenial outgoing communication, empathetic communication
- Able to reach and stimulate others while being aware and responsive to their needs and interests
- Communicate professionally with all persons in the Company
- Strong sense of service orientation, initiates cooperative contact with wide range of people
- Utilize superior organizational and time management skills
- Able to work under time constraints and pressure
- Work independently and self-motivated
- Professional image
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
Job Summary
Full Time
$63k-82k (estimate)
12/13/2023
07/06/2024
The job skills required for Client Service Coordinator include Scheduling, Products and Services, Time Management, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Coordinator positions, which can be used as a reference in future career path planning. As a Client Service Coordinator, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Coordinator. You can explore the career advancement for a Client Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Coordinator job description and responsibilities
Client service coordinators help companies meet the clients' specifications and business goals.
12/21/2021: Portsmouth, OH
Additionally, they liaise with various departments to provide solutions to client's problems.
01/23/2022: Charleston, SC
Providing clients with technical assistance on products and services.
01/24/2022: Greensboro, NC
Responding to service calls from clients or customers and dispatching a particular query to the relevant customer care associate.
01/28/2022: Fort Myers, FL
Attention to detail ensures that the client's project and requests are completed on time.
12/30/2021: Fort Lauderdale, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Coordinator jobs
A client service coordinator must have excellent communication and customer service skills, especially on managing and organizing client accounts.
01/01/2022: Provo, UT
The job title of service coordinator can apply to many different fields.
01/12/2022: Helena, MT
These positions require familiarity with customer services tools and programs.
02/06/2022: Muskegon, MI
Candidates for this position must have strong communications skills, superior customer service abilities, effective time-management, and attention to detail.
03/03/2022: Fort Collins, CO
Set developmental goals of personal growth to continually expand personal communication skills with all clients.
03/12/2022: La Crosse, WI
Step 3: View the best colleges and universities for Client Service Coordinator.
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