Job Summary:
Oil Service Technicians are responsible for the installation, maintenance, and repair of residential and commercial heating and cooling systems, as well as related tanks and piping.
Propane Service Technicians are responsible for the installation, maintenance, and repair of residential and commercial heating systems, as well as related tanks and piping.
Essential Duties:

• Installs, maintains, and repairs heating, ventilation, and cooling equipment at commercial and residential customer sites.
• Communicates in a timely manner with the dispatchers, maintaining a schedule and making sure any delays are properly communicated to the customer.
• Follows a standardized format for customer visits:
• Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.
• Diagnoses diverse electrical and mechanical service issues.
• Explains the diagnosed issue in concise terms to the customer, together with the resolution.
• Understands, and articulately conveys, company pricing and services to customers.
• Repairs by obtaining any needed replacement parts, calibrating system to manufacturer’s recommendations, and thoroughly testing components for functionality.
• Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).
• Completes visit by obtaining customer signature and correct customer information, including email address.
• Notifies dispatchers of any issues that require repair or compromise delivery or service.
• Maintains proper stock, parts, tools, and safety equipment in the vehicle.
• Maintains company vehicle, including frequent interior and exterior cleaning, refueling, reporting any mechanical issues, and ensuring that they are corrected, and submitting completed monthly vehicle inspection and mileage log forms.

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Job Title: Oil Service Technician Department: Oil Service
Reports To: Oil Service Manager
Direct Reports: None

• Participates in company provided training opportunities on latest industry technologies.
• Conducts visual oil tank inspections, recording condition with pictures and descriptions.
• Executes other duties assigned by the Oil Service Manager.

Personal Skills:

• A complete commitment to safety, for self, team, and the customer.
• Driven to meet and exceed customer satisfaction expectations, including timely issue resolution and proactive customer outreach.
• Dependability.
• Respect for a wide variety of customers and colleagues.
• Concise, effective verbal and written communications skills.
• Ability to work well independently, and as part of a larger team, to drive positive results.
• Strong time management skills, including prioritization of necessary tasks to accomplish the desired result.
• Flexibility to adapt to constantly changing situations, driven by climate, geography, and business needs.
• Comfort in driving through a wide variety of weather conditions.

Technical Requirements:

• A minimum of three years of experience in oil service or equipment sales preferred (waived for trainees).
• MA/NH oil burner service license (waived for trainees).
• EPA 608 certificate preferred.
• Clean MA/NH driving record.
• Understanding of blueprints, plans, and manuals.
• Ability to pass company-provided drug test, alcohol test, and physical.
• Availability to work a flexible schedule, including weekends, overtime, and on call shifts.

FLSA Status:
This is an hourly, non-exempt position. Electronic timekeeping of all hours worked is required.