Description

Job Description

Job Title: Station Associate

About us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.

At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.

We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.

Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Always do the right thing," and "Safety...In everything we do." Join us and be a part of a dynamic, forward-thinking organization that's shaping the future across diverse business markets.

As a prominent leader in the fuel industry, we pride ourselves in our commitment to excellence and our dedicated team of drivers and are currently seeking a highly motivated and energetic individual to join our team and contribute to our ongoing success.

Department: Retail Operations

Reports To: Station Manager

The Station Associate is responsible for providing customers with a satisfying fueling experience, including fast and friendly service. Major responsibilities beyond customer satisfaction include completing register transactions, maintaining general appearance and station cleanliness in a fast paced environment while adhering to company policies.

Specific Responsibilities

Customer Satisfaction

1. Friendly, outgoing attitude with customers.
2. Projects a respectful, professional manner at all times.
3. Seeks advice from the Station Manager when limits of authority to resolve customer complaints are unclear.
4. Maintains a clean and safe station as directed by management in their assigned duties.

Compliance

1. Adheres to all company policy and procedures. Notifies management of any policies that are unclear, or not being followed by other employees.

Location Operations

1. Maintain store cleanliness standards.
2. Completes duties as assigned by management
3. Maintains safe conditions and follows procedures in times of inclement weather, damage to the property or unforeseen emergencies.
4. Reports to management any equipment or facility condition that is in need of repair or creates hazard.

Loss Prevention and Safety

1. Strict compliance of cash handling procedures, shift accounting, and fuel operations.
2. Adheres to safety procedures and loss prevention policies designed to maintain a safe environment for employees and customers.

Required Skills

1. Strong people skills.
2. Enthusiastic, service-driven attitude.
3. Ability to complete tasks in a timely manner.
4. Dependable and respectful to others.
5. Strong work ethic.

Job Environment

While performing the duties of this job, the employee is regularly required to stand, reach, and lift. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally life and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by the jobholder and are not to be an exhaustive list of all responsibilities, duties, and skills required of the jobholder.

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