The Operations Manager will be responsible for overseeing all manufacturing and order fulfillment activities at their facility. They lead all Manufacturing production functions including product manufacturing, and shipping/receiving, as well as drive the operations to achieve or exceed key performance indicators related to safety, quality, delivery, productivity, people and cost.

The Operations Manager will motivate, cross-train, and grow an engaged team and establish business processes that are focused on succeeding all KPI’s and continuous improvement projects in a safety focused environment.

RESPONSIBILITIES

• Responsible for overall manufacturing operation of facility, inclusive of the management of activities pertaining to receiving, manufacturing and shipping.
• Manages departmental business metrics including yield, labour efficiency and overhead expenses.
• Hiring, training, managing production Operators, Lead Hands and Supervisors.
• Responsible for ensuring team members are cross trained to work instructions and processes.
• Ensures the fulfillment of customer orders within the specification of quality, quantity and cost.
• Effective and regular communication of business KPI’s, performance and continuous improvement initiatives throughout the plant environment.
• Develops and continuously promotes an engaged continuous improvement and work safe culture
• Ensures compliance to all safety, environmental, regulatory and corporate standards. 
• Investigates and identifies root causes of any non-compliance and implements corrective actions to ensure root causes are effectively addressed
• Collaborates with all company functional groups and manufacturing plants to identify, standardize, document and train procedures, policies and guidelines to achieve tactical and strategic initiatives.
• Trade best practices with other operational plants
• Evaluate employee performance on an on-going basis and ensure that supervisory staff are providing team members with regular feedback and coaching.
• Customer service focused and continuously working with Customer Service and Sales and Marketing to ensure the fulfillment of customer orders within the specifications of quality, on time delivery and cost

SKILLS

• Highly effective project management, prioritization, multi-tasking, and time management skills.

• Ability to guide, coach and motivate others in support of organizational vision.
• Exceptional oral and written communication skills to communicate effectively with all levels within the organization and with external stakeholders.
• Exceptional forecasting ability with strong analytical and interpretive skills.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Continuous improvement mindset and sense of urgency.
• Technically inclined.
• Creating long-term plans and initiatives to accomplish company goals efficiently
• Coordinating with other teams to implement strategies and cross-training efforts
• Analyzing budgets to minimize expenses without sacrificing profits
• Developing and implementing strategies to keep employees motivated and dedicated
• Creating presentations and communicating with executives about plans and strategies
• Identifying problems and coming up with effective solutions quickly
• Monitoring changing market conditions and adjusting strategies accordingly
• Conducting interviews with prospective candidates
• Analytical skills
• Problem-solving skills
• Strong written and oral communication skills
• Financial planning, auditing, and budgeting skills
• Ability to identify opportunities
• Ability to build relationships with partners and other organizations

CORE COMPETENCIES

• Customer Focus
• Communication
• Change Leadership
• Coaching and Developing Team
• Results Focus
• Ability to influence and persuade
• Problem solving/decision making
• Strategic planning and organizing

EDUCATION AND EXPERIENCE REQUIREMENTS

• 5-7 year of experience managing a multi-shift manufacturing plant and multi-discipline team (50 people).
• Demonstrated experience in operational management with a strong health and safety focus.
• Experience in sheet metal and metal forming operations preferred.
• Power paint line experience would be an asset.
• Demonstrated continuous improvement, quality system, lean and/or six sigma experience.
• Strong abilities in Excel, Word and Power Point and other reporting tools.
• Proven experience in hiring and developing engaged and highly productive and motivated teams at all levels from production to management.
• Able to work collaboratively with the corporate team, sales and other manufacturing plants.
• Demonstrated ERP business systems experience.
• Results and detail oriented, analytical problem solver, great communicator with a positive attitude.
• People and customer focused, team builder and developer.