Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. Its also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Partner and act as liaison with EMS department unit response and placement to ensure the efficient flow of emergency transports and the incoming and outgoing telephone and radio submissions. Respond and provide dispatch to EMS Units, answer 911 calls, provide emergency medical call screening/pre-arrival instructions, interact with EMS crews. Coordinate Emergency and Non-Emergency Transportation requests from contracted facilities as needed. Perform all other duties assigned by supervisor or manager.

A day in the life of a EMS Dispatcher, Emergency at Hackensack Meridian Health includes:

1. Receives incoming and outgoing calls, differentiates between routine, priority non-emergency, 911 and emergency messages and initiates and follows through on responses as required in a prompt, professional, and caring manner, while maintaining confidentiality.2. Complies with all local, state and federal laws, regulations and guidelines. 3. Complies with established professional and occupational principles, standards, practices, and procedures.4. Records all requests for service by means of handwritten and computer entries.5. Dispatches emergency medical units by means of radio, telephone, or other equipment provided, in accordance with established protocols.6. Maintains status and location of all units and personnel at all times.7. Communicates and documents all relevant information between the prehospital providers and receiving facilities.8. Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.9. Troubleshoots all communications equipment problems and notifies the appropriate service agency for repair.10. Submits event reports as needed.11. Validates transport documentation in accordance with established protocols.12. Other duties and/or projects as assigned.13. Adheres to HMH Organizational competencies and standards of behavior.