Expected Starting Salary Range: 21.21

SUBFUNCTION DEFINITION: Community Relations at Cincinnati Children's Hospital Medical Center serves as a point of
entry into the organization as an information and resource hub that centralizes and standardizes the way we connect to
the community.
Provides support to the Diversity, Inclusion, and Community Relations department and team.

REPRESENTATIVE RESPONSIBILITIES
·Program
Coordinates outreach, education or health Initiatives, serving as a liaison to internal departments and community based
groups and organizations. Manages partnerships schools, health organizations, and local non-profits. Plays active role
in engaging external and internal partners, including employees. Supports cultural events, fairs, and initiatives that
promote child health. Work closely with employees, departments, organizations on community engagement and health
education and promotion. Supports internal workgroups and community-based committees. Designs and maintains
databases, spreadsheets and listserves. Surveys leaders participation in meetings and projects. Manage department staff
satisfaction/evaluation process for sponsored events and tracking survey results via an electronic survey tool. Process
and track community participation and results. Monitor and troubleshoot invoicing, payment and inventory. Create and
maintain a child health advocacy database for the purpose of supporting CCHMC advocacy agenda.

·Department Support
Effectively demonstrates skills related to coordination of work, schedules, activities, information, and processes. Prioritizes
tasks. Coordinates daily office operations. Manages complex calendars/schedules, including multiple individuals at
several locations. Schedules travel including multiple individuals and locations. Schedules and coordinates conferences,
meetings, and interviews. Coordinates conference calls, teleconferences, and video conferencing. Tracks mandatory
training and other employee/department requirements; may include license monitoring. Performs advanced library
searches utilizing electronic resources. Acts as liaison for coordination of physical moves. Works with outside vendors.
Supports special events and programs.

·Technology
Effectively demonstrates skills related to the use of a variety of software and information systems. Uses software
applications to create tables, charts, and forms. Creates or edits basic presentations. Uses electronic format to maintain
schedules for multiple people. Maintains electronic files and folders. Understands the functions of software used in the
department and uses this knowledge to organize information. Creates and maintains spreadsheets and databases.
Produces graphs, charts, and reports from spreadsheets. Produces queries from databases and reviews data to look for
variances. Uses graphics and presentation packages to create complex presentations and reports. Maintains web pages
through content management system with direction from content editor. Effectively demonstrates skills related to operating
office equipment and maintaining equipment and supplies. Sets up and operates audio visual equipment. Sets up and
operates advanced technical equipment. Troubleshoots failure of technical equipment. Perform other duties as assigned.

·Communication
Effectively demonstrates communication skills related to conveying information. Researches information following
well defined paths and responds to requests. Prioritizes multiple requests for information. Functions as a resource on
department policy and processes. Acts as a liaison and works effectively with other departments, external agencies,
and vendors. Troubleshoots in response to problems and poses solutions and composition of documents. Produces
well written notes, documents, or messages. Prepares Powerpoint presentations for self and department staff. Formats
documents for final distribution. Takes meeting minutes and formats for final review. Electronically submits prepared
documents. Composes and edits correspondence, reports, and proposals. Integrates data into a cohesive report. Assists
with the preparation and coordination of written documents and contracts. Reviews, prepares, and submits reports and
other written documents in a timely manner.

·Customer Service
Serve as a primary point of contact and provide assistance, information and support to colleagues, community members,
managers and employees. Research and participate in the resolution of questions and issues. Disseminate information.
Anticipate needs, and facilitate solutions to issues in collaboration with other Diversity, Inclusion, and Community Relations staff.

EDUCATION/EXPERIENCE