About this role: Wells Fargo is seeking a Securities Operations Representative In this role, you will: Perform various operational tasks on complex securities that require general knowledge of unit functions and systems Support securities operations Identify ways to improve the overall process Perform moderately complex duties such as processing, researching inquires and reconciling transactions Review time sensitive documents Receive direction from supervisor and coordinate situations involving other departments Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2 years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, education Desired Qualifications: Completed 2nd year in college (bachelor's degree course) At least 3 years voice support experience in the BPO/Contact Center industry Preferred background in Securities Operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc) Amenable to onsite reporting and permanent night shifts schedule Job Expectations: Support inbound calls received via Advisory Support line on queries regarding Advisory Services Programs. Queries relate to Fee Billing, Advisory Programs, Account Termination and Switches, Maintenance and Ongoing Billing of Advisory Programs. Processing and Maintenance of Advisory Programs submitted via Service Requests (SR) routed through the Front Office portal - 2IDW and MAST II. These SRs can be new account inception/enrollment and program switches, maintenance of existing programs, termination and cancellation of Advisory Programs, and ongoing billing of Advisory accounts. Posting End Date: 30 Apr 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 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