About this role: Wells Fargo is seeking an Operations Director. 2. About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially Wells Fargo India and Philippines (I&P) is an integral part of the Well Fargo Enterprise and provide Operations and Technology support to the WF Enterprise Business. WFIP operates out of 4 sites across 2 countries and currently has c28,000 employee supporting all lines of business covering business operation, technology development and support. 3. Department Overview Shared Services Operations within Wells Fargo I&P sits under WCOO organization consists of various utilities like Financial Crime Operations, Doc capture, Regulatory Operations, Tax Operations , Payments , Sanctions and QA and has a staff strength of ~ 2000 FTEs. The teams are based out of India (Bangalore, Hyderabad & Chennai) & Philippines (Manila) undertakes variety of operations supporting multiple LoBs like Commercial Banking, CIB, Consumer Lending & WIM. 4. Role Context This is a newly created Management role within Shared Services at WFI&P and a Site Lead role in Philippines for Shared Services. The function has undergone significant expansion of footprint in Manila and there are plans to expand further in the coming years. Besides leading one of the Shared Services functions from Manila, this role will also be the leadership role for Shared Services in Manila providing the required leadership on the ground to all the team members in Shared Services Operations. The role is expected to further build and expand Shared Services by driving the growth strategy and executing it effectively. The growth includes scaling up in both, the headcount and complexity of incoming Shared Services Operations work under stringent timelines. This newly created role will lead existing team and work closely with the delivery leads in IP to further deepen the capability in I&P and strengthen the functional management team, increase engagement with the business and work closely with the US partners to maintain sustained delivery standards, strong controls and enhance functional capabilities. The incumbent in this role is expected to demonstrate significant leadership, be part of the Shared Services Ops leadership team, build the required structure, ensure there is robust understanding of processes and its complexities, team understand the business being supported, client impact and risk associated with in the processes. The individual will be required to maintain strong engagement with multiple functions/stakeholders, take ownership of the delivery and getting the processes to a steady state. This will require the incumbent to remain hands on, fully understand the scope of the work and establish adequate governance and oversight. This individual will need to interact with various local management forums to ensure operations in Manila tun smoothly and any local issues are resolved/escalated appropriately for and on behalf of Shared Services Operations. Additionally, this role shall have a direct functional responsibility of leading the Currency Transaction reporting across India & Philippines, driving the delivery of Key Performance indicators (KPIs) for the operations. Key Responsibilities Lead large operations team to ensure service delivery is to the required enterprise standards to business expectations. Understand the processes under the remit and ensure there is adequate training and knowledge building with in the team to support the business. Work with senior management to develop and execute business plans Integrate efforts of cross department initiatives with core business objectives Provide expertise on managing the most highly complex technical and operational processes with cross-group impact Drive and motivate the team and establish a client focused culture of high performance, ownership, accountability, transparency and sustained performance Drive the team towards continuous process improvements, identifying opportunities for increasing productivity, efficiency, accuracy and improving controls and where ideas to eliminate waste are encouraged. Build and foster collaborative relationship with business partners, stakeholders and with local support teams. Ensure there is regular connect with key stakeholders to review performance, priorities and other business initiatives. Build a strong operations rhythm where meritocracy and positive behavior is rewarded, there is adequate talent management and succession planning and staff are encouraged to learn and grow. Be a full and active partner with the Transformation Program Lead & teams to ensure seamless delivery within the portfolio Develop requisite reporting & business metrics to monitor and drive the right outcome for the business and LoB stakeholders Collaborate with other enablers & teams i.e. Automation, IT, HR, Finance, Operation Transformation Office to drive Global and local re-engineering initiatives. Understand the cost of operations and continuously look at opportunities to drive the cost down without impacting the delivery Maintain strong culture of control and conduct and ensure risk is managed proactively and all process have robust business resiliency which is reviewed and tested periodically along with LoB and risk partners. Work closely with local partners in HR, talent acquisition, finance, transitions, technology site management etc. to ensure requirements of CB / CIS are being met on ongoing basis. Provide training and guidance to less experienced staff Manage allocation of people and financial resources for Operations Skills/Experience Required: 18 years of experience with 15 years in leading and managing operations in a global Banking / Financial Services environment. 5 Years of experience in Currency Transaction Reporting Operations Strong experience in developing and implementing operations strategy and delivery model Strong experience in managing large teams, developing strong performing teams and mentoring / coaching people to become leaders. Exhibits strong relationship / negotiation orientation with senior level business partners globally. Ability to work in a matrix environment and managing multiple competing priorities Excellent Communication, planning and organizing skills. Excellent verbal, written, and interpersonal communication skills. Strong stakeholder management, networking and relationship management skills. Strong client orientation and understanding of operational risk. Passion for quality and improving controls and operational performance. Ability to drive change and transformation, project management & implementation in business operations. Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas Takes ownership and accountability for responsibilities, business outcomes, and for management of risk exposure. Location: Manila, Philippines Posting End Date: 11 Feb 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets, proudly serves one in three U.S. households and more than 10% of small businesses in the U.S., and is a leading middle market banking provider in the U.S. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. 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