ESSENTIAL DUTIES:

• Greet each customer in a prompt, courteous and professional manner
• Strive for complete customer satisfaction with every customer contact
• Listen to and interpret customers' needs accurately
• Explain warranty information and policies to customers
• Learn and retain customers' names and contact information
• Review estimated costs and completion time with customers prior to initiating repair work
• Advise customer of additional recommended service work, estimated cost and repair time-line
• Use prescribed service aids to increase customer satisfaction and service sales
• Respond to telephone inquiries regarding work in process and service appointments
• Return phone messages promptly
• Actively promote service sales
• Complete repair order forms
• Input all repair orders in accordance with dealership policies
• Identify repair orders that require special handling (rush, customer waiting, special problem, etc.)
• Ensure all repair orders are accounted for daily
• Confirm repair and maintenance work is completed as requested
• Keep appropriate management personnel aware of problems and potential problems involving repairs, customers and equipment
• Maintain necessary product knowledge of entire product line
• Read all technical bulletins issued by manufacturer
• Maintain current working knowledge of technical and performance information for all vehicles serviced by the dealership
• Demonstrate professional personal behavior in a manner that brings credit to the dealership
• Build positive relationships with customers and fellow employees
• Keep work area neat and clean

OTHER DUTIES:

• Follow-up with customers on satisfaction of repairs, estimated cost and delivery time
• Track general location of customer vehicle at all times
• Follow-up on repairs completed by dealership as assigned

QUALIFACTIONS:

• High School Diploma or the equivalent
• Valid driver's license and a good driving record as per the Company's current insurance carriers guidelines
• General knowledge of vehicle mechanical operations
• Ability to read and comprehend instructions and information
• Professional personal appearance
• Good communication skills

OTHER QUALIFICATIONS:

• Ability to operate calculator and computer
• Ability to type and use computer keyboard
• Ability to learn new computer software programs in accordance with job performance requirements

Job Type: Full-time

Job Type: Full-time

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person