Patient Service Team Leader, FM (42-2F)

at Salem Clinic Job Description ***Hours:*** Full-time, 40 hours per week

***Location:*** Main/Capitol Street

***Department:*** Patient Service, Family Medince

***Job Summary/Position Objective:***

Guides employees in maintaining a smooth running department under the direction of the patient service specialist supervisor. Observes all department policies and procedures.

***Essential Functions:***

- Provide guidance and counsel to maintain consistent, efficient workflow in the department to assure the best utilization of staff.

- Verify and update necessary information in the medical record. Input pertinent demographics, insurance information and appointment data into automated appointment system and on patient processing documents as needed.

- Ensure appropriate work schedules for all employees. Coordinate the adjustment of schedules as necessary with the staffing clerk and appropriate supervisor.

- Recommend and implement departmental policies and procedures. Update staff on changes.

- Order and receive supplies as needed. Review departmental special order requisitions with the department manager.

- Carry out timely counseling of staff for below standard performance and progressive steps in the disciplinary process as necessary, in conjunction with the patient service supervisor and department director.

- Coordinate fair, timely, written evaluations of staff with the patient service supervisor, giving both positive recognition and constructive feedback.

- Understand, maintain and utilize OHP and other insurance systems and guidelines.

- Attend required meetings and participate in committees as requested. Meetings include but are not limited to weekly team leader meetings and monthly department meetings.

- Serve as a role model to staff in maintaining a professional patient service attitude while carrying out job responsibilities.

- Assist in selection, training and orientation of department personnel.

- Coordinate timely completion of new hire orientation. Provide written and verbal feedback to new employees on a weekly basis for the first four weeks of employment.

- Monitor and edit department time reports.

- Use established telephone protocols.

- Work closely with providers, nursing and patient service staff to assure patient care.

- Ability to work independently and as a team participant.

***Other Duties:***

- Participate in gathering Quality Assurance data.

- Perform other duties as requested.

- Serve as a mentor to staff and patients.

Job Requirements ***Required Knowledge, Skills, Abilities:***

- Experience dealing with the public in an office setting.

- Strong interpersonal skills and oral communication skills to effectively supervise small work group.

- Ability to pass required typing and spelling test.

- Working knowledge of medical terminology.

- Detail oriented

***Preferred Qualifications:***

- Previous leadership experience.

- Working knowledge of Clinic's Electronic Health Record.

- Working knowledge of the Clinic's patient management system with corresponding telecommunication system.

- CPR Certification.

**Share With**

https://www.jobs.net/jobs/salemclinic/en-us/job/United-States/Patient-Service-Team-Leader-FM-42-2F/J2S12Q6N1GBL3D42PL0/ Patient Service Team Leader, FM (42-2F) Location: Experience: At least 1 year(s) Founded in 1925, Salem Clinic is deeply rooted in the Salem and Keizer medical communities. We have steadily grown from a three physician practice to one that includes over ninety healthcare providers and 500 staff members. Our multi-specialty group practice design benefits patients through every phase of life. Our physicians represent family medicine, internal medicine, general surgery, obstetrics and gynecology, urgent care and hospital medicine.

Our five convenient locations bring healthcare close to home for our patients. In addition to our primary care physicians and specialists, Salem Clinic also maintains a full service laboratory with a robust testing menu and an imaging department with highly skilled technologists. The Clinics ancillary testing capabilities include general x-ray, bone densitometry, CT, MRI, ultrasound, echocardiography, mammography, EKG, nuclear medicine and all varieties of blood, urine and other specimen collection and testing.

The large multi-specialty group practice setting enables Salem Clinic to provide patients with truly comprehensive care. We are large enough to have the resources to be on the cutting edge of technology and care models and small enough that every individual staff member can be heard and can affect change.

Salem Clinic staff and physicians are held high standards for customer service and teamwork creating a professional and friendly work environment for all to enjoy!

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