Description

SUMMARY/OBJECTIVE:

This position greets visitors, answers a multi-line phone system, and directs calls to appropriate department/personnel. Creates an environment that promotes a feeling of importance in every customer. Will perform the following tasks in a way that reflects H&R Agri-Powers mission to provide quality products/service at a fair price to afford a reasonable return on assets.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Answer phones in a courteous and polite manner, direct to the appropriate department/personnel as needed.
2. Greet incoming customers with a smile and escort to the appropriate department.
3. Pay close attention to customers needs and take reasonable measurements to ensure complete satisfaction.
4. Receive USPS mail; sort and distribute appropriately.
5. Maintain and file documents and invoices.
6. Regularly operate standard office equipment (ex. Fax machine, copier)
7. Maintain cleanliness and organization of reception area and sales floor.
8. Maintain a positive, professional, and safe work environment by interacting with customers, peers, management and support resources in a way that promotes teamwork and a commitment to excellence.
9. Complete all other tasks as assigned by leadership.

Qualifications

EDUCATION/EXPERIENCE:

• High School Diploma or Equivalent.
• 1 years in customer service.
• Familiar with working on a computer for work-related purposes.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficient in Microsoft Office
• Strong interpersonal skills
• Exceptional written and oral communication skills
• Effective listening and problem-solving skills.
• Ability to maintain a professional appearance and demeanor
• First-rate organizational skills
• Basic computer skills
• Able and willing to work in a team setting
• Become and remain flexible to various job tasks
• Possess a customer focused mindset

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.

• Able to sit for long periods of time.
• Able to hear clearly over the phone or in-person
• Able to move around building and grounds