About the Role:

As an Investigator/Loss Prevention Analyst, you will take sophisticated cases head-on through establishing proven partnerships with store and Loss Prevention leadership, local, state and federal law enforcement agencies, the Investigator is responsible for assisting with a strategy to combat organized retail crime, external and internal theft across the H&M Group within the assigned market.

This hybrid/field role reports into the Loss Prevention Analytical Manager, US, CA, PR and can be based out of one of following cities: Houston (TX), FL or Georgia or Philadelphia (PA).

A Day in the Life:

• Takes a proactive approach to resolving internal and external losses within all assigned stores through training and awareness.
• Ability to define problems collect data and establish facts through proper investigations.
• Utilize Loss prevention reporting tools to identify internal and external losses.
• Supports with setting goals on relevant KPIs based on analysis, resolving problems, and monitoring performance in line with North America Security focuses.
• Responsible for building cases by collecting evidence using all available tools.
• Conduct successful nonconfrontational interviews with external or internal patrons through conflict management.
• Develop positive work relationship with state and local law enforcement agencies.
• Assist the leadership team in enforcing policies and procedures.
• Partnership with local Law Enforcement and Mall Security
• Stay current on ORC trends in partnership with other retailers and vendors.

Additional Accountabilities:

• Perform all other duties and responsibilities as required and or assigned to support the security safety and compliance for the 600 stores in US and Canada.
• Identifying and share deficiencies with Global Business Partners.
• Investigates and follows up on deviating activities based on analysis, with a focus on training needs, routines, and frauds.
• Identify and surveil fence locations.
• Ability to complete multiple tasks with minimal supervision.
• Identifying opportunities and supplying feedback regarding tests and new initiatives.
• Communicate ongoing investigations to their respective Market and Area teams.
• Knowledge and understanding of LP technology equipment (CCTV, Burglar Alarm, Access Control, and EAS) functionalities, terminology, and capabilities.
• Host periodic meetings with other retailers to discuss trends and solutions of shrink.

Qualifications:

• College degree in criminal justice preferred or equivalent years of experience.
• Strong analytical and problem-solving skills
• Experience with Organized retail crime preferred.
• Strong organization and time management skills
• Excellent verbal and written communication skills
• Strong professional maturity and the ability to deal with sensitive and confidential information.
• Proficient in Microsoft applications
• Valid Driver’s license
• Ability to travel at least 40% of the time with occasional international travel.

Why You’ll Love Working at H&M :

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS