Job Description
Overall Job Summary: The Department Supervisor is responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
This position reports to our Department Manager or Store Manager (based on volume) and has the following direct reports: dotted line to Sales Advisor(s).
Your Day to Day*
Sales and Profit
Together with the store management team, ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team
Perform all store routines, including the opening and closing of the store, following all Company practices and procedures
Ensure that the truck is processed and follow up to ensure the execution according to guidelines
Actively prevent loss and ensure the store follows appropriate safety and security guidelines
Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly
People and Teams
Ensure clear communication to Store team on business performance, company culture, training focuses through daily Behind the Seams Meetings and participating in leadership meetings
May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store
Work with timekeeping and scheduling system as part of opening/closing routines
May be asked to train other supervisors as well as complete projects on an as needed basis for their development
Serve as a note taker for staff interviews when needed
Act as a management witness, on behalf of H&M, in employee discussions as needed
Ensure that all employee issues are immediately brought to the attention of management team
Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store
Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback
Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times
Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same