Job Description

This is PRN - 1099 employment in our H-E-B Wellness Primary Care Clinics: Click here to learn more!!

Houston:

• 9746 Katy Freeway #100 Houston, TX 77055 / Open Monday-Friday 8:30am-5:30pm
• 20311 Champion Forest Drive Suite E510 Houston, TX 77379 / Open 7 days a week 9am-6pm 
• 24224 Northwest Freeway Suite E500 Houston, TX 77429 / Open 7 days a week 9am-6pm 
• 6711 South Fry Road Katy, TX 77494 / Open 7 days a week 9am-6pm 
• 10919 Louetta Rd Suite E500 Houston, TX 77070 / Open 7 days a week 9am-6pm 

We are looking for:- a high school diploma, or equivalent- experience as a medical assistant, admissions rep, or in-clinic support

- Medical Assistant certification (CMA) required from one of these organizations

What is the work?

Customer Service:- Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible- Assists with check-in process; processes transactions required to begin / complete patient visits - Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails- Resolves patient complaints; assists patients in all Clinic-related inquiries- Promotes H-E-B Wellness Primary Care services- Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)- Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery- Serves as a resource to patients; facilitates coordination of patient care- Assists with patient referral process, and associated follow-ups- Obtains referring physician orders and outside facility images / reports as necessaryPatient Care:- Performs patient intake interviews; takes medical histories; checks / records vital signs- Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support- Replenishes medical supplies / materials- Maintains collaborative, professional relationships with clinic staff- Ensures adherence to HIPAA regulationsWhat is your background?- High school diploma, or equivalent- Graduate of an accredited medical assistant or surgical technician program (preferred)- Medical Assistant certification (CMA)- Basic Life Support (BLS) certification- 1 years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)- 1 years of experience in phlebotomy / blood drawing (preferred)- Experience in customer service- Experience working with electronic health records (preferred)Do you have what it takes to be a fit as an H-E-B WPC Concierge?- Knowledge of medical terminology- Proficiency in MS Office, related software / applications- Advanced interpersonal, customer service, and issue-resolution skills- Advanced written / verbal communication skills- Strong organization and follow-through skills; attention to detail- Bilingual skills (English - Spanish) a plus- Ability to quickly learn new procedures / processes- Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks- Ability to project process ownership, accountability, and initiative- Ability to work as part of a team; ability to work with minimal supervision- Ability to apply good judgment and logic in performing duties, and responding to customer needsCan you...- Function in a fast-paced clinic / office environment- Sit / stand for extended periods of time- Regularly lift up to 20 lbs- Work extended hours and / or rotating schedules