Job Description
The Technical Trainer position will be responsible for developing and deploying a technical training program for Gwinnett County employees based on the software, systems, and equipment utilized within our organization. This includes developing training curriculum based on organizational needs, creating literature and materials to be used in the training program, designing exercises to enhance end user training courses, conducting training sessions, and evaluating the results of the training program to determine the overall effectiveness of the program. The Technical Trainer must be extremely knowledgeable in field of expertise and possess solid technical aptitude. Additionally, must be an excellent communicator and be able to explain complex subjects in a clear and interesting way.
Essential Duties

• Create training materials (course outlines, background material, instructional materials, training aids, presentations, worksheets, etc.) and classroom agendas
• Produce training schedules and announcements
• Conduct training sessions, webinars, workshops etc., in groups or individually, in-person or virtually
• Maintain and report data on completed courses, survey results, etc
• Observe and evaluate results of training program to determine overall effectiveness of program
• Ensure the quality and consistency of course content throughout a course life cycle
• Maintain an awareness of Office365 roadmap and releases
• Provide support for end user applications as needed

Grade
The grade for this position is 97. Salary will be based on qualifications and experience.
Minimum Qualifications

• Degree in information technology or a computer sciences-related field preferred
• 5 years of experience in a technical trainer role

NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.

About Gwinnett County
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values