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Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.
About the team
The Help Platform team is a horizontal team dedicated to crafting dynamic and personalized customer self-service capabilities within our products by leveraging AI, chat, help documentation, tutorials, and demos. When a customer needs to contact Support, this team is responsible for designing a seamless end-to-end experience, from initial contact to issue resolution. Providing a seamless end-to-end Customer Support experience extends beyond our product. It encompasses the ability to enable cohesive and intuitive experiences for the tools that Support relies on to accurately and effectively serve our customers.
About the opportunity
As the Product Design Manager for the Help Platform team, you’ll lead a small team of two (2) product designers to craft high quality and intuitive platform and service experiences for the range of customers we serve. This role is for someone who wants to lean into their strategic and leadership acumen, but is obsessed with building themselves. You’ll leverage service design expertise to craft cohesive end-to-end service experiences for our customers, and will be responsible for taking a platform approach to crafting highly effective self-serve product and tooling experiences. You’ll work closely with the various product teams who will leverage the experiences you create: our Experience Platform and Design Systems teams, Customer Support, Biztech, and documentation writers. You’ll be accountable for driving the vision for how we leverage cutting-edge technology such as AI, and ultimately, the vision for an optimal customer service experience.
Here’s what you’ll do day-to-day:
Here’s what we're looking for:
At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). Our cash compensation range for this role is $152,000/yr to $232,000/yr in Denver & most remote locations, and $185,000/yr to $251,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
Full Time
Software & Cloud Computing
$149k-195k (estimate)
04/03/2024
06/02/2024
gusto.com
SAN FRANCISCO, CA
200 - 500
2011
Private
JOSHUA D REEVES
$200M - $500M
Software & Cloud Computing
Gusto is a California-based HR platform that provides services such as payroll, benefits administration, and onboarding for businesses.