We are looking for a user-focused Product Manager to lead our Service Experience Team in building the next generation of tooling used by everyone at Gusto and our Embedded Partners like JPMorgan Chase to create a seamless experience between product and service.

Here’s what you’ll do day-to-day:

• Develop a deep understanding of the different users and customers and how their varying needs translate into product requirements.
• Partner with engineering, design, and data science and across cross-functional teams such as Customer Experience and Ops to create solutions that ultimately delight customers.
• Identify emerging technologies and industry trends (such as AI), build business cases, and define product vision and strategy.
• Use data and experiments to make decisions that improve the customer experience and business metrics .
• Create intuitive internal tooling that is tightly coupled with the product to enable Support and Ops to quickly and accurately help users

Here’s what we're looking for:

• 7 years of product management experience with 2 years of managing a team
• Software development or operational experience is a plus.
• Track record of delivering enterprise and/or platform solutions in regulated environments like HR, finance, or healthcare
• Deep understanding of product experiences that enable process improvement and better workflows and operations.
• Ability to set a strategy and translate it to a roadmap and metrics with end-to-end execution
• Creating and growing diverse and passionate product teams
• Zest for learning and first principles thinking

Our cash compensation range for this role is $186,000 to $222,000 in Denver & most remote locations, and $219,000 to $261,000 in San Francisco & New York. Plus equity. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.