About the Role:

We are seeking folks who are passionate about processing small business payrolls and searching for creative ways to de-risk payrolls and investigate potential fraud while delivering a world-class customer experience. As a Financial Products Risk Operations member, you will be a part of the Risk Organization, protecting Gusto from financial loss while delivering a world class customer experience. You will work with innovative financial products that help make Gusto the safest and most secure payroll solution.

About the Team:

The Risk Operations organization is at the core of our business and our team is a key stakeholder in company decisions and operations - The Financial Products team is a key component in making this possible. We currently process $50bn of payroll annually, but with your help, we will process more in a safe and sustainable way. We are a small, close, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.

Here’s what you’ll do day-to-day:

• Drive the team. Own the operational processes and work streams while having a continuous feedback loop with the team. Identify new risks and what opportunities we have to mitigate those risks
• Innovate. Be a subject matter expert in Gusto Wallet and develop creative solutions and features to offer financial wellness to our users in a responsible manner
• Operate cutting-edge tools. Utilize and contribute to our suite of resources that support our Fintech offering
• Work closely with key stakeholders. Work cross-functionally with internal teams, our customers, and external partners
• Monitor exposures on a daily basis. Use and develop tools, dashboards, alerts, and operations to identify trends and failure vectors
• Responsibilities include, but are not limited to, the following:
  • Resolving disputed Gusto Wallet transactions
  • Creating referrals for Gusto’s Financial Crimes Compliance team
  • Communication streams with our internal partners and external partners
  • Flagging dispute trends and contributing to the creation of data tables and controls

Here’s what we're looking for:

• Experience. 2-3 years of experience in the financial field, risk management, payment card industry, disputes/chargebacks, detection and/or investigation. Strong understanding of card and ACH payments. Bonus points for SQL or data knowledge
• Thought Process. An insatiable appetite for operational excellence, knack for structured thinking, ability to spot unusual patterns, and sharp attention to detail
• Values. Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time
• Discipline. Excellent time management skills and ability to handle multiple projects/tasks simultaneously. Is extremely process and policy oriented
• Attitude. Goal-oriented, positive, and proactive. Comfortable in a fast-paced and results-oriented work environment. Communicates well with others and embodies creative problem solving

Our cash compensation amount for this role is targeted at $72,000 - $86,000 in Denver. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.