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About the Role:
This role is part of our Learning & Development team, within our Customer Engagement organization. Our CX organization is the linchpin of our world-class experience. With their passion, insight, and customer advocacy, the CX team has helped Gusto maintain industry-leading NPS scores while serving over 300,000 customers. We strive to positively influence millions of businesses and hundreds of millions of employees across the county.
About the Team:
Our CX Learning & Development team is continuing to build an excellent customer experience and ensure customers feel supported throughout their Gusto journey - and it begins with equipping new agents to feel ready to do their jobs. We are seeking a skilled and motivated customer service training Facilitator to deliver new hire and upskill training and contribute to the company's growth and success. The ideal candidate will have a proven track record in leading new hire training, preferably in the payroll industry.
Here’s what you’ll do day-to-day:
Facilitation:
Subject Matter Expertise:
Training and Development Development Work:
Here’s what we're looking for:
Our cash compensation range for this role is $93,000 to $109,000 in Denver, Las Vegas and Orlando. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.
Full Time
Software & Cloud Computing
$58k-72k (estimate)
04/27/2024
05/06/2024
gusto.com
SAN FRANCISCO, CA
200 - 500
2011
Private
JOSHUA D REEVES
$200M - $500M
Software & Cloud Computing
Gusto is a California-based HR platform that provides services such as payroll, benefits administration, and onboarding for businesses.