Job Type

Full-time
Description
Support customer satisfaction, growth, profitability and other performance objectives of the branch office through coordination and maintenance of all inside selling and office procedures. Ensure all policies and procedures in accordance with the Gunton Selling System are handled in a timely manner. Accurate follow-up on all customer requests, quotes, orders, and inquiries. Work in conjunction with Sales Representatives to ensure that the branch office achieves performance goals in customer satisfaction.
Requirements
$19-$23 per hour based on experience
16-30 hours per week to be determined by the manager.
9:00am-5:00pm Mon-Fri Hours to be determined by the manager.
Convert In-Store, Phone-In, or Website contacts into appointments for the appropriate segment outside sales representative.
Manage the input of information into our contact management system.
Develop extensive product knowledge, process knowledge, and the ability to navigate the Pella Quoting System.
Convert quotes through the Pella Quoting System into accurate proposals/contracts.
Communicate customer product service needs to the customer service team through the Gunton Private Network in a timely manner.
Assist in the training and development of new employees.
Participate in seasonal Friends of Pella /Non Pella User seminars for prospects and customers with the goal of increasing sales.
Manage mailings; filing, software updates, office supplies, and promotional literature inventories.
Proactively supports all segments with the Windowscaping Center.
Make daily prospecting calls to facilitate appointments for all outside Representatives in Windowscaping Center.
Manage housekeeping activities involving all Windowscaping team members to maintain a clean, professional, presentable office environment.
Perform additional responsibilities assigned by your manager
REPORTING RELATIONSHIP
Reports to the Inside Sales Manager or the Segment Manager, depending on divisional structure
MANDATORY SUCCESS FACTORS
Customer-focused
Team-focused
Process driven
Results oriented
Outstanding organizational skills with the ability to multitask with an attention to detail
Highly computer literate, proficient in Microsoft office
Strong verbal and written communication skills
Professional appearance
Excellent interpersonal skills
Time management abilities
Able to work Retail Hours
PREFERRED SUCCESS FACTORS
Previous selling experience
Ability to read and understand blueprints
Experience in construction industry
Leadership abilities
Salary Description

$19-$23 per hour based on experience!