Position Summary:

Perform responsibilities in accordance with all Company standards, policies, and procedures. Responsibilities include complete authority within all gaming departments under the auspices of the Table Games Shift Manager, Table Games Manager, and Assistant General Manager.

About Us:

At Gun Lake Casino, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people. 

Humility: Know that you are equal to everyone else, no better, no less.

In this Role:

• Responsible for practicing, supporting and promoting Gun Lake Casino’s “Unsurpassed Service” standards at all times. 
• Responsible for Company assets. 
• Responsible for all rules, policies and procedures related to all gaming and casino credit activity and ensuring that all shifts are consistent in adhering to the same rules, policies and procedures. 
• Conduct meetings with Table Games Supervisor and Dealers on a timely basis to review policies, procedures and company events and dates. 
• Analyze on a daily/weekly/monthly basis, all gaming percentages. 
• Review all complimentaries to ascertain justification as to their effectiveness in contributing to the overall profitability of Gun Lake Casino. 
• Complete all duties and responsibilities of a Table Games Pit Manager, Floor Supervisor and Dealer as needed. 
• Work in direct cooperation with the Surveillance and Compliance Teams to ensure asset protection and the continued profitability of Gun Lake Casino. 
• Maintain System of Internal Controls and audit procedures of gaming chips, equipment, cards and operational reports. 
• Conduct investigations into the resolution of variances to ensure compliance, protection of company assets, and game integrity; assess the integrity of all games and take corrective action when required. 
• Generate and review Table Games activity and other special reports. 
• Build a friendly attitude among Table Games staff by setting a consistent example of hands on, lead by example hospitality toward guests and staff following company Service Standards. 
• Provide input and resolution concerning operational deficiencies and areas in need of attention in order to maintain highest levels of operation with staffing, limits, and game pace audits. 
• Build an effective team of qualified and productive management, supervisory personnel, and dealers to achieve positive departmental results. 
• Teach effective training programs and participate in the continual development of the Table Games department. 
• Assist in the training and development of Tribal Member employees following Gun Lake Casino Tribal Member Preference policy. 
• Direct the distribution of complimentary hotel rooms, meals, and other discounts or free items given to players based on their length of play and betting totals. 
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary. 
• Resolve customer complaints. 
• Review operational expenses, budget estimates and collection reports for accuracy. 
• Explain and interpret house rules, such as game rules and betting limits. 
• Interview internal and external candidates for employment. 
• Remove suspected cheaters, skilled players such as card counters, and other players who may have systems that shift the odds of winning to their favor. 
• Assist in company functions.

Essential Qualifications:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form and the ability to handle multiple tasks. 
• Must have a minimum of five (5) years of successful experience in Table Games. 
• Three (3) years of Table Games supervisory experience. 
• Ability to work any shift or hours. 

Physical Requirements:

• Work is typically in an area, which may be unusually hot, cold, noisy, and may contain secondhand smoke. 
• Work may be performed in small areas with a 3 ft. wide access. 
• Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned area. 
• Constant contact with fellow Team Members and Guests.

Work Conditions:

Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy. Tasks may be required to perform from a sitting or non-sitting position in a confined area. 

Disclaimer and Conditions of Employment:

The above statements describe the general nature and level of work performed by persons assigned to this job. These statements are not an exhaustive list of all required responsibilities, duties, and skills.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires passing a criminal background investigation and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies. 

Gun Lake Tribal Gaming Authority reserves the right to change the job description as necessary.