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The information technology (IT) support manager is responsible for the management of systems and end user support. They will maintain and control the organization’s IT assets. Manage the internal It Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal teams like field services, to improve cross problems solutions.
His/her job description entails maintaining of a repository of assets and reporting these assets to the accounting department
He/she manages the organization’s software needs, including carrying out installation of necessary software, as well as the safe protection of the IT base of the company by installing necessary protection tools, such as the Anti-virus software and other software needs
The manager’s role is to ensure that all necessary mechanisms and inventories are in place for the smooth running of the organization’s system
Managing and controlling an organization’s Internet or Information Technologies components
His/her duties involve carrying out installation, test running, and maintenance of IT equipment
Other tasks include networking, troubleshooting, and configuration of the company’s IT equipment
The manager’s role also entails recruiting, developing, and provision of mentorship to other IT staff
He/she also offers training to member of other departments within an organization for the quick and convenient understanding of the use of IT equipment and offers professional help in fixing malfunctioning equipment
The IT support manager is also responsible for all data system backups and management of company’s electronic mail account, making necessary efforts to ensure that mails and information therein are protected and safe
He/she manages company’s software and phone system and sometimes performs the integration of the two systems
The maintenance and installation of network lines and phones, routers, modems, and other equipment are also functions of the IT support manager
Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
Establishes relationships with technology and component vendors
Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
Responsibilities
Responsible for the management of the company’s Internet and information technologies (IT) assets
Maintenance of all information technology equipment
Manage the company’s system firewall protection applications or software
Hire, develop, mentor, and train the IT support staff
Account for backup of systems and all data
Offer training to staff of the organization and its clients
Responsible for the management of the organization’s email accounts
Make effort for effective safety protocols
Make recommendations for the improvement of the company’s IT department
Maintain right working attitude with other IT staff
Respond to clients’ questions and support needs in a timely basis
Handle the organization’s hosting information
Continuously seek improvement of the IT sections
Stay informed of development in the IT world
Network computers in various departments when needed
Responsible for the installation and configuration of software on computer systems
Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults
Handle logging of queries for both customers and employees
Responsible for analyzing call log to discover trending matters and issues
Qualifications and Education Requirements
Degree in IT and System Technology field or its equivalent
Experience in heading IT section of an organization
Ability to attend to detail and respond swiftly to work demand
Good written and verbal communications skills
Ability to identify and resolve issues regarding IT in a manner that is timely
Proficiency in management of people and team development
Ability to stay connected with the reality and updates on IT
Proficiency in gathering and analyzing information
Passionate about technologies
Full Time
$115k-142k (estimate)
10/13/2022
04/03/2023
The job skills required for IT Support Manager include Technical Support, Installation, Troubleshooting, Verbal Communication, Networking, Field Service, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Manager. Select any job title you are interested in and start to search job requirements.