ESSENTIAL FUNCTIONS and DUTIES:
1. Participates as directed in the screening of new service requests within the clinic by means of an agency approved procedure which ensures that all individuals are adequately and appropriately served according to their individual needs and in accordance with existing policies and procedures.
2. Accepts newly assigned cases in which the diagnostic intake has been completed by a licensed provider.
3. Completes case management assessment on all clients entering caseload.
4. Develops appropriate treatment/service plans with clients as the means for implementing appropriate services and developing effective rapport with clients.
5. Provides on-going case management functions in accordance with the problems, needs, and the strategies identified within the service plan in order to help the clients to achieve goals and objectives.
6. Provides face to face assessments with the clients on a quarterly basis. The progress made in reaching service goals is discussed so that the recovery plan can be adapted, as necessary, to ensure that the goals and objectives are being achieved.
7. Documents all service contacts on a timely basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records in accordance with agency and regulatory standards and requirements.
8. Participates in integrated care planning and service coordination activities as directed to improve and enhance service continuity and effectiveness for clients to include but not be inclusive of referrals to interagency programs if staff meets requirements of Qualified Mental Health Professional.
9. Meets regularly with the immediate supervisor as a means of enhancing professional growth, reviewing and processing the provision of case management services, and dealing with appropriate administrative issues.
10. Maintains close communication with psychiatrist and nursing for input regarding medication compliance, side effects of medication, and medication changes and alerts these members of the staff of any changes in client adjustment which might suggest decompensation and a need for more aggressive intervention.
11. Ability to meet the required 80 hours of face-to-face contact a month.
12. Ability to manage time appropriately (i.e. Outlook calendar updated) in order to effectively complete job requirements.
13. Turns in all required paperwork within a 48-hour timeframe as required.
14. Assessments are completed two weeks before expiration to meet contract measurement.
15. Meets with all assigned engagement customers per contract measure.
16. Maintains lines of communication, when applicable, to customers to help provide quality of service.
17. Provide assistance to other team members to help promote a supportive, constructive, and solution-focused environment.
18. Able to complete all consent forms before expiration.
19. Avoid expiration of diagnosis of all assigned customers to circumvent lapse in service.
20. Attends and participates in all team meetings unless absence is approved by manager.
21. Completes non-clinical needs assessments of customers within 7 days of discharge from hospital.
22. Meets with new intakes within 7 days to provide case management services.
23. Maintains a 100% completion rate on all Relias trainings.
24. Performs other duties as assigned by the supervisor which are consistent with the position and in compliance with agency policies and procedures.
25. Must maintain regular and reliable attendance.
26. Complies with telework/remote agreement.
27. Uses the trauma informed care approach when providing services and working with others.

• Understands the Three E's of trauma-informed care.
• Understands the Four R's of trauma-informed care.
• Understands the six key principles of trauma-informed care.