4 Client Care Coordinator Jobs in Mishawaka, IN
GuideStar Eldercare is Hiring a Client Care Coordinator Near Mishawaka, IN
Job Functions & Responsibilities
- The CCC agrees to work as reasonably scheduled by Company
- Primary function of this role is to meet vertical sales goals established within the Heads in Beds (HIB) initiative. Autonomous field sales (growing referrals), independent decision-making, and building relationships with clients
- Must have reliable transportation between home and all assigned facilities in sales region
- Manages the implementation of GSE services with facility sites
- Provide education to facility staff regarding the referral process as well as informational materials
- Support clinician-facility interactions and serve as liaison; introduce providers to key facility personnel and expediate the onboarding (including facility walk-thru) and support of clinical providers with administrative issues encountered in facilities (passwords, EMR access, etc.)
- Develop client service improvement strategies in conjunction with GSE regional, clinical, marketing, and operations management/teams. Lead the implementation of such strategies
- Serve as primary GSE contact with facility staff. Maintain up-to-date records of facility contacts. Perform soft surveys of customer satisfaction. Track and trend client issues to identify patterns that require process improvement
- Services provided by the CCC shall be performed almost exclusively at independent and distinct facilities (i.e. nursing homes and assisted living facilities). Travel by car may be required daily, of which overnight stays may be approximately 5-10%
- Meet established monthly vertical sales goals for Heads in Beds initiative
- Performs audits to identify patients within facilities who are eligible for GSE services. Consult with long term care facility staff to strategize and implement a referral plan
- Maintain and grow relationships with staff at client facilities
- Motion Requirements
- Must be able to drive an average of two to four (2-4) hours daily between home and all assigned work facilities. Ability to drive in the dark is required. Must be able to transition between stationary positions and moving about facilities. May occasionally need to position self to reach items under or behind desks. Opens and closes doors. Often operates a laptop. Occasionally climbs stairs. Occasionally moves or transports supplies weighing up to 10 lbs
- Constantly communicates with facility staff, clinicians and GSE corporate office (marketing, clinical leads, scheduling). Engages in audits and in person conversations. Must be able to exchange accurate information in these situations. Must be able to perceive information displayed on device monitors from short distances. Must be able to identify and understand information on road signs
- Work Environment
- Encounters weather of all types and seasons while driving to assigned facilities. Ability to drive in the dark is a requirement. When not driving, this position works in a temperature-controlled facility. The noise level in the work environment is usually quiet to moderate. The passage of employees and patients through the work area is average and normal
- Mental Demands
- Able to understand direction and adhere to established procedures for sales and marketing within the GSE Model. Must express or exchange ideas and meaning with employees. Needs to adapt well in the face of workplace stressors such as traffic, customer service complaints, schedule changes, changes in strategic direction, competing priorities of high significance to the successful function of the company. Able to consistently demonstrate adaptability and flexibility in the midst of quickly changing priorities
- High School diploma or GED equivalent (required). Bachelor’s degree in Social Science/Social Work (preferred)
- 1-3 years of proven successful field sales experience OR 1-3 years of experience in an administrative role at a long-term care facility
- Proven ability to work autonomously with little direct supervision
- Extremely detail oriented
- Excellent proficiency in customers service and sales
- Organized and resourceful. Excellent time management skills. Ability to multi-task
- Adaptable and flexible with work priorities
- Deadline driven individual with a strong work ethic
- Available for remote work or facility events some evenings and weekends
- Dynamic individual with excellent written and verbal communication skills
- Proficiency with MS Office suite of products, especially Word, Excel, and PowerPoint
- Abel to effectively and professionally communicate with individuals at all levels of GSE or client organizations
- Able to pass background testing, including motor vehicle record review and drug screening
- Valid driver’s license
- Active auto insurance policy
- Must have reliable transportation to convey you to facilities within your assigned region reliably and without reasonable limitation
Job Summary
Full Time
$37k-47k (estimate)
05/27/2024
06/23/2024
guidestareldercare.com
Crown Point, IN
Related Companies
The job skills required for Client Care Coordinator include Customer Service, Scheduling, Initiative, Verbal Communication, Presentation, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Care Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Care Coordinator positions, which can be used as a reference in future career path planning. As a Client Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Care Coordinator. You can explore the career advancement for a Client Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Client Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Care Coordinator job description and responsibilities
Compassionate, knowledgeable, and collaborative, the patient care coordinator also collaborates with other members of the care team to look after patients within the healthcare facility.
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Managing client database and updating client account records.
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Provide patient centric care using virtual communications, care pathways, remote patient monitoring and a host of other tools.
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Ensure staff have adequate training and support to help clients with ways to overcome these barriers so they can access the services they need.
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Complete patient care goes beyond caring for the patient’s physical problems. Patients may experience additional stress related to their financial situation, familial relationships, and even their physical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Care Coordinator jobs
Account coordinators can earn certifications to gain a deeper knowledge of their daily responsibilities, test their skills and advance their careers.
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An account coordinator provides day-to-day administrative support to account executives.
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While some account coordinator roles are entry-level positions, most applicants need to have relevant work experience or certifications.
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Healthcare Customer Care Representatives should also have an attitude to learn and develop continuously.
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Step 3: View the best colleges and universities for Client Care Coordinator.
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