The Director of IT Operations at GuidePoint Security will work on the cutting edge of Information Technology and Information Security. This position is for a self-driven technology fanatic who consistently tinkers, tweaks, learns and improves. The ideal candidate thrives in a fast-paced, technology-centric environment, enjoys challenges with new technologies (Cloud and Mobile), streamlining traditional operations, can manage multiple initiatives and takes pride in enabling our employees with technology.

Role and Responsibilities:

• Develop and execute the company's technology and security strategy.
• Oversee and manage all facets of our infrastructure, guaranteeing its reliability, scalability, and security.
• Provide timely and high-quality support for all supported hardware, software, and systems used by our internal team members.
• Coordinate the successful deployment of IT projects, including hardware, software, services, and policy implementations.
• Identify and address security vulnerabilities in collaboration with the CIS team.
• Participate in vendor selection, negotiation, and management for outsourced services and applications.
• Ensure comprehensive documentation of all IT procedures, processes, policies, and guidelines, and ensure adherence to documentation standards.
• Exhibit strong interpersonal and verbal communication skills.
• Deliver exceptional customer service to our user base.
• Supervise the recruitment, development, retention, and organization of support, systems, infrastructure, and architecture teams, while aligning with budgetary objectives and personnel policies.
• Provide leadership and direction in technology, vendor relationships, business partnerships, policy development, and standards adherence.
• Perform any other duties as assigned.

Position Requirements:

• Exceptional client-facing and communication skills, both written and verbal.
• Proficiency in reading, writing, and interpreting technical documentation and procedure manuals.
• Experience in managing dynamic cloud environments and local virtualized environments (e.g., AWS, VMware).
• Expertise in implementing and integrating SaaS applications.
• Strong background in Identity and Access Management.
• Familiarity with SOC2, PCI, and CMMC audit requirements.
• Exceptional organizational skills and the ability to manage multiple priorities effectively.
• Proven track record in analyzing complex problems and issues, identifying patterns, and proposing innovative solutions.
• Experience in project management and system implementation.
• Outstanding interpersonal and problem-solving skills, coupled with demonstrated team management capabilities.
• Highly self-motivated and detail-oriented.

Educational & Professional Credentials

• Bachelor’s degree in a relevant discipline or equivalent experience
• 10 years’ experience developing information technology solutions.
• Professional certifications such as Security , ITIL, CCNA, PMP

Travel & Office Location

• Approximately 20% out-of-town travel to regional offices and/or data centers
• The Director of IT Operations will work remotely or the closest regional office when not traveling