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As the Customer Service Billing Supervisor, you will be supervising a team of Commercial Billing professionals focused on meeting customer expectations and desired experience while ensuring service level agreements are achieved. In addition to, supporting other departments within the company. This team offers an exceptional customer service experience as the central point for all inbound contacts. You will ensure that quality standards are maintained with each contact received. To be successful in this role, you will be responsible for quality measurement, the achievement of unit goals and established KPI’s, mentoring and coaching their direct reports, expense management and personnel responsibilities, to include but not limited to one on ones, performance reviews, training assistance and scheduling. You will work closely with managers in other departments and vendor relationships outside GuideOne. This position requires a broad understanding of and familiarity with contact center, PolicyCenter and BillingCenter and telecom systems. A reasonable degree of creativity, latitude and ability to exercises independent judgment is expected.
Responsibilities:
Required Qualifications:
Recommended Qualifications:
Benefits:
We are proud to offer a robust benefits suite that includes:
Full Time
Insurance
$86k-111k (estimate)
05/19/2024
06/06/2024
guideone.com
WEST DES MOINES, IA
500 - 1,000
1947
Private
JIM WALLACE
$200M - $500M
Insurance
GuideOne Insurance creates coverage options for niche customers.