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Participant Support Specialist
The Team
Customer Success makes sure that our customers have a great user experience. We are a high-energy group and work closely with the departments in Customer Operations.
The company relies on us to maintain customer satisfaction and have a deep domain knowledge of the Participant 401(k) experience at Guideline.
This is the perfect opportunity for someone who loves to troubleshoot and assist others with finding the best solution. You may not know what the answer is, but you will put in the effort and will stop at nothing to get to the bottom of things! You prioritize your workload and know nothing but Inbox Zero.
Most of all, you enjoy working with others, you are confident, professional and excel in building relationships!
What You Will Work On
This individual will be responsible for serving as the go-to person for in-depth Tier 2 educational and technical participant inquiries, for the employees of the company that are enrolled in the 401(k) benefit.
We are seeking a natural client advocate with technical affinity who will go to great lengths to provide clients with nothing short of a positive experience.
This is a perfect opportunity for someone who is naturally empathetic, genuinely loves helping people, exemplary phone communication skills and enjoys diving deep into our product for customer solutions.
What We're Looking For
More About Guideline
This makes it easy for companies to offer a valuable benefit-and easy for people to invest in their financial future with confidence.
Offer Package
The salary for this position is $70,000 annually.
Additional benefits
Guideline provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Employment open to residents of CO and WA . Guideline is committed to protecting the privacy and security of the personal information of our applicants.
Please refer to Guideline's Privacy Policy for information about our privacy and security practices.
LI-Remote
Expected Salary Range
$70,000 - $70,000 USD
Last updated : 2024-03-04
Full Time
Business Services
$80k-109k (estimate)
03/06/2024
04/11/2024
guideline.com
SAN MATEO, CA
200 - 500
2015
JASON WILLIAMS
$10M - $50M
Business Services
The job skills required for Support specialist include Troubleshooting, Problem Solving, Communication Skills, Futures, Customer Support, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support specialist positions, which can be used as a reference in future career path planning. As a Support specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support specialist. You can explore the career advancement for a Support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
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Proven work experience as a Sales support specialist or Sales support associate.
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Tech support specialists need good communications skills.
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Gain experience with operating systems.
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Learn Relevant Tech Skills and Gain Experience.
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Step 3: View the best colleges and universities for Support Specialist.