JOB DESCRIPTION: NATIONAL PARK INN RETAIL MANAGER UNIT 8610

JOB SUMMARYResponsible for all aspects of unit operation and floor management, including merchandise, equipment, and property to facilitate fulfillment of financial goals, company incentives and client standards. Maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control. Supervise Retail Lead and Retail Clerks to ensure tasks are completed in a friendly, safe, and efficient manner.This position reports to the General Manager.

ESSENTIAL FUNCTIONS

• Monitor, problem solve, and direct workers to ensure efficient and safe completion of all retail tasks daily.

• Train, on-board, and schedule staff including managing break and lunch schedules.

• Regularly evaluate store floor visually for stock “holes” and respond appropriately.

• Communicate regularly and professionally with General Manager, Assistant General Manager, Warehouse Manager, and Retail Operations Manager among others to ensure efficient delivery and supply of all retail items.

• Maintain store to standards set by Retail Operations Manager.

• Under guidance of General Manager, Assistant General Manager, and Retail Operations Manager, participate in and give working direction for pre and post season set-up/teardown of gift shops.

• Manage staff appropriately to enforce standards and minimize personnel conflicts.

• Maintain department records such as schedules, payroll, deposits, and daily cash reports.

• Participate in management and safety meetings and National Park Service inspections.

• Control the flow and number of guests in the operation.

• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required. Some college preferred.

• At least six months' retail supervision experience required. Management experience preferred.

• MAST/TIPS required.

• National Park gift shop experience strongly preferred.

• Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel, and retail POS systems.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally.

• Able to stand for extended periods and climb steps regularly.

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English. Ability to read and write job related documents in English.

• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Retail POS (Point of Sale) system including cash register and credit card terminal, combination safe

• Typical office equipment (computer, phone system, fax, copier, scanner, among others.)

Required Personal Protective Equipment (PPE) used: gloves and goggles

Housing Available

·This position is eligible for employee housing with a private room.

DATE LAST MODIFIED: 10/5/23 NON-EXEMPTUNIT 8600

NOTE:Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.