Job Description Summary:

Accounts for all transactions occurring during the day, records them properly and closes out each 24-hour period.

Job Tasks:

· Performs all duties of a front desk clerk/guest service agent.

· Pay close attention to guest wake up calls.

· Balance all guest room charges by department for the previous day; determine the dollar volume of business done by room guests in each department during the previous day and records it properly.

· Adds and balances additions/deletions to accounts receivable during the previous day.

· Checks and verifies the room status report and analyzes any discrepancies. Prepares housekeeping report for the next day.

· Prepares credit card billings, by credit card, and accounts receivable.

· Accurately posts all charges to guest accounts (room, tax, telephone, valet, food, beverage, misc., etc.).

· Checks and verifies all credit cards have been approved with proper authorization.

· Balances all sales figures and transfers information to daily report.

· Prepares daily report and marketing tracking report.

· May do exterior property lighting check.

· Select service properties may assist in breakfast bar set up.

· Maintain professional relationships when in contact with competitive hotels.

· Adhere to all Guests, Inc. official programs including but not limited to: call back, Meet & Beat, competitive call around, making popcorn, pet program, etc.

· Performs other duties as required or requested by management staff including attendance of hotel staff meetings and management company meetings.

Required Skills:

• Equipment/Computer Expertise - Basic typing skills and ability to operate standard office equipment including: copier, FAX, multiple-line telephone system, etc. Must be experienced with and be able to effectively and efficiently use a computer and printer to handle room reservations, word processing, database management and spreadsheet accounting (Microsoft Office programs and Excel).
• Mathematical Skills - Basic knowledge of mathematical skills - (ability to add, subtract, multiply, or divide quickly and correctly) - as necessary to perform the functions of the position.
• Certificates/Licenses - Must obtain required franchise certifications within time frame allotted and must be willing to attend and participate in other training seminars, webinars, etc. as required by hotel, franchisor, and the management company.
• Time Management – be able to manage one’s own time and schedule with very little supervision.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Every weekend
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: In person