DESCRIPTION OF DUTIES / RESPONSIBILITIES:

Responsible for, but not limited to:

• Support Guernsey staff, utilizing Corporate Helpdesk software, assisting other IT team members as necessary.
• Windows Server management, OS patching.
• Microsoft Office 365 & Active Directory account administration.
• Maintain configurations for various functions (VBScript, Powershell, Bash)
• Devising effective solutions in a fast paced, multi-disciplined, highly professional environment.
• Maintain and troubleshoot devices, systems, hardware, and software.
• Document system performance, bugs, debugging, and program requirements.
• Follow maintenance protocols to ensure systems are secure and ready for users.
• Ability to complete large IT projects and provide custom documentation.
• Maintain and update IT asset management inventory software.
• Utilize the latest in deployment utilities to configure and deploy new computers, phones, software.
• Ability to setup webinars and conference calls using corporate standard software.
• Ability to follow detailed procedure sheets and setup instructions.
• Able to work Independently on specific support related tasks.
• Ability to prioritize tasks based on the needs of others.
• Be available to assist in after-hours support as needed.
• Other duties as assigned.

POSITION QUALIFICATIONS:

• 2 years of Remote Support – Phone / Chat / Email / Teams.
• 2 years’ experience with hypervisors (VMWare, VMWorkstation, XenServer, HyberV).
• 2 years’ experience with Dell PowerEdge servers.
• 2 years’ experience with VMWare VSphere.
• 3 years’ experience with CAD product support.
• Knowledge of network infrastructure a plus.
• Knowledge of Enterprise storage solutions a plus.
• Knowledge of KACE Systems Management a plus.
• Requires a highly motivated candidate who possesses excellent interpersonal and professional skills:
  • Excellent oral and written communication skills.
  • Effective project management & task organization.
  • Constant improvement of skills and knowledge through various mediums.
• Must be knowledgeable in all aspects of computer support, diligent, and analytical.
• Prior experience in providing great customer service, offering advice, training, solutions, and guidance.
• Technically sound in Microsoft products, including Windows operating systems and Office 365.
• Must be able to multi-task.
• Must be detail oriented.

Essential Physical Functions: Stand or sit – must be able to remain in a stationary position 50% of the time. Walk –this position requires the ability to move about inside the office to access file cabinets, office machinery, etc. – 25% of the time. Full range of motion to walk, stoop and stand while working on worksites – 25% of the time. Use hands/fingers – must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer – 50% of the time. Talk – This position frequently communicates with internal and external customers, must be able to exchange accurate information in these situations – 25% of the time. Vision – must be able to clearly focus on information located on a computer screen, paperwork, etc. – 50% of the time. Lift/Carry – must be able to lift/carry up to 40 lbs. of site equipment when necessary.