About the Position

WNBA Golden State is looking for an innovative sales executive to lead the Ticket Sales and Service team. The Head of Ticket Sales & Service will serve as the strategic, revenue-driving, and retention lead for all ticketing initiatives. In this role, you will maximize ticket revenue and sell-thru, provide outstanding service, develop best practices, keep our sales and service teams engaged, and make decisions that align our fans’ needs with our core values and business interests. This position reports to the President, WNBA x Golden State.

Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This position is a full-time position based onsite in Oakland with games in San Francisco, CA.

Key Responsibilities

• Lead all season, group, and single ticket sales and retention efforts to obtain overall revenue and attendance goals
• Build, lead and empower a high-performing sales and service team
• Establish and implement forward-thinking sales strategies for pricing structure as well as sales processes, reporting, and presentations
• Create innovative programs to drive new business and expand audience
• Develop, lead and inspire a positive team culture focusing on cross collaboration
• Establish and manage department P&L to ensure accuracy and year-to-date tracking
• Direct overarching retention strategy for season ticket holders
• Ensure sales and service teams share ticket holder feedback with appropriate business unit for impactful improvements to fan experience
• Establish and refine opportunities and experiences provided to season ticket members
• Participate in community and industry-related events, conferences, associations that will enhance our reputation and potential for success while building new relationships with local, regional and national leaders
• Serve as an internal advocate for GSW ticket sales and service efforts and our company values
• Other duties as assigned

Required Experience & Skills

• Bachelor’s degree or equivalent work experience
• 5 years in sports and entertainment sales or related experiential marketing role; Minimum 2 years of supervisory management experience preferred
• Proficiency in Microsoft Office Suite, Archtics and Salesforce CRM
• Strong experience in establishing and eclipsing ambitious revenue targets
• Understanding of analytics, research, reporting, measurement, revenue modeling, valuation modeling and industry benchmarking
• Ability to coordinate the efforts of individuals from multiple business units to accomplish the goals of the company
• Strong leadership, problem solving, and organizational skills
• Ability to build positive working relationships with clients and peers at all levels within the organization and throughout the community
• Excellent written and verbal communication; ability to collaborate and influence
• Ability to balance multiple projects at once in a fast-paced work environment

Time Commitment

• Ability to maintain a flexible schedule as evenings and weekends are required

Compensation

• $102,500 Bonus
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation and a generous paid time off plan for pregnancy and parental leaves

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State Warriors is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment