Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Associate. As a Customer Service Associate, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs.

Responsibilities:

• Communicating with clients either in person or over the phone
• Reviewing client accounts and transactions
• Maintain and provide privacy and security with client accounts
• Troubleshooting with client on electronic banking products we offer which includes: internet banking, mobile banking, bill pay, debit card assistance and etc.
• Scan work for image branch capture
• Record keeping
• Prevention of fraud

Experience:

• Requires high school diploma or G.E.D.
• Previous banking experience a plus
• Proficient in Microsoft Office Suite (Word, Excel)
• Ability to work in a team environment
• Strong written and verbal skills are necessary
• Ability to multi-task and work with multiple requests on a daily basis is necessary
• Understand basic math computations for balancing
• Effective business telephone etiquette (promptness, professionalism, politeness, proactive and personable)

This position will have frequent access to confidential customer information. Tasks are performed in an office setting and require the ability to sit for prolonged periods of time.

Equal Opportunity Employer Disability/Veteran reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Grundy Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person