GRS Community Management has an exciting opportunity for a Resident Services & Lifestyle Specialist for a luxury HOA onsite communities in Bonita springs, Florida. The candidate will assist in the social activities, take reservations, and provide a smiling face and pleasant attitude!

• Welcome and assist with new resident experience.
• Communicate with residents daily, in a friendly and appropriate manner.
• Monitors Clubhouse Entry Doors.
• Greets Owners, Residents, Visitors, and Vendors upon arrival at the Clubhouse.
• Maintains Guest and Vendor Visitor Log.
• Facilitates Guest Waiver and Wristband Process.
• Respond to inquiries from Owners/Residents; if unable to handle, obtain contact information and refer the request to the appropriate staff member or vendor/operator.
• Answers and directs Clubhouse incoming phone calls.
• Oversees Key Fob process (issues new fobs, issues replacement fobs, updates fob computer system for Owners/Residents and On-Site Staff (Restaurant, Spa, Cleaning Service).
• Updates Key Fob and Barcode computer system (inputs new info, deletes info on Owners/Residents, staff who no longer reside or work here).
• Runs Key Fob and Barcode reports if needed.
• Maintains community key box and issuance of keys as appropriate.
• Processed incoming mail and delivered packages or materials.
• Checks Resident Services/HOA Mailbox daily.
• Assists the Lifestyle Director with the Club mailbox/cabinet key log.
• Support the operations of the Clubhouse as per the direction of the management team.
• Walks the Clubhouse and Pool Deck, and Recreation Tract on weekends or days the General Manager is not on-site, making note of issues to be addressed.
• Assists General Manager and Fitness Committee with the facilitation of Fitness Program instructors.
• Assists Owners/Residents with Fitness Class registration. Notifies management of inventory levels for supplies needed.
• Manage reservation software for fitness, sports, amenity reservations, and event ticket sales.
• Assist owners/residents in person or over the phone with community reservations/tickets.
• Monitors VBResidentServices@grsmgt.com and valenciabonitahoa@gmail.com e-mail mailboxes daily and responds to inquiries.
• Assist the Lifestyle Director in planning, promoting, and executing a comprehensive community event and programming calendar for residents.
• Assists Lifestyle & Entertainment Director with collecting responses for events and preparing lists of attendees as appropriate.
• Assists in clubhouse room set-ups for events, club meetings, & entertainment offerings.
• Set up linens and decorations as needed for events at the clubhouse.
• Set up and replenish coffee, tea, and water stations as appropriate during events.
• Set up backstage dressing rooms with refreshments and beverages for entertainers.
• Greets Owners/Residents/Guests at HOA-sponsored events; checks in & obtains tickets.
• Acts as a certified Crowd Control Manager during events and monitors attendees for safety and enjoyment during events at the Clubhouse.
• Assist the Lifestyle & Entertainment Director in facilitating events at the clubhouse (movie nights, socials, etc.)
• Assist the Lifestyle & Entertainment Director and event volunteers with collecting/storing linens, decorations, seat numbers, and row numbers.
• Assist in content creation for community communications – website, newsletters, promotional materials, social media accounts, etc. as per the direction of the management team.

Requirements:

• Ability to work 5 days a week, 8 hours a day on a rotating shift schedule with two consecutive days off. The Clubhouse is open 7 days a week.
• The position requires weekend, holiday, and some evening availability (2-3 times per month).
• Outstanding customer service and interpersonal skills.
• Polished and Professional appearance.
• Proficiency in Microsoft Office, Adobe Acrobat, Excel Spreadsheets, and Customer Service.
• Ability to multi-task.

Compensation & Benefits

Full-Time Status.

• $21 an hour.
• As an employee of GRS Property Management, the selected candidate will be eligible for the following benefits:

• Generous Compensation
• Optional Wellness Benefits; medical, dental, vision, life, short- and long- term disability, health savings account
• Generous Paid Time Off (Holiday, PTO)
• Educational Reimbursement
• Employee Referral Bonus

We are a Drug Free Workplace and require all applicants that are offered a position to have a pre-employment Drug Screen and Personal Background checks. This posting is a summary and not intended as inclusive of the complete job description of the duties, qualifications, and responsibilities of the candidate. GRS has the right to change the content of the posting at any time. We thank all that apply, but only those candidates who meet the position requirements will be contacted.

GRS conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship, veteran status or any other classification protected by applicable federal, state or local employment.