Job Title: Quality Assurance Analyst
Department: NC Quality Assurance
Location: Greenville, NC
Reports To: Quality Assurance Lead
Status: Non-Exempt
WHO WE ARE: Grover Gaming, headquartered in Greenville, North Carolina, is a software design and development company that specializes in electronic gaming throughout the United States and Canada. Having employees located in multiple states, we are working every day toward building a strong foundation of humble, passionate people, effective processes, and superior products. Our dedication to customer service, adaptability, and a diverse range of products has solidified our position as a global leader in the electronic gaming industry. Grover Gaming is a 3-year Inc 5000 award recipient, recognizing the fastest-growing privately held companies in the United States and was recently honored with a Glassdoor Employees’ Choice Award. Our company strives to support local communities and has helped raise over $500 Million for charities through its partnerships in charitable gaming markets.
SUMMARY: As a key member of our Quality Assurance team, the QA Analyst will report directly to the QA Lead, focusing on comprehensive testing activities across our major product lines. This role encompasses a dynamic range of responsibilities, including hardware, software, games, communication protocols, and compliance with legal or regulatory frameworks. The successful candidate will ensure our products meet high standards of quality such as design integrity, functionality, performance, reliability, stability, and system compatibility.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.
Responsibilities

• Embody and promote the company's Mission, Vision, and Values (MVV) as a dedicated ambassador.
• Develop and maintain quality assurance documentation following established procedures.
• Interpret and implement quality assurance standards and processes effectively.
• Design and execute detailed testing procedures to document and address quality issues.
• Plan, execute, and oversee testing of critical components to ensure product compliance with quality standards.
• Document internal audits and other quality assurance activities meticulously.
• Generate detailed reports to outline the results of quality activities.
• Ensure continuous compliance with quality standards and industry regulatory requirements.
• Execute additional duties as needed.

Requirements

• Must have a working knowledge of Office Software (Microsoft Office, Google Workspace)
• Solid background with a proven track record of longevity in previous roles
• Excellent communication skills -written and verbal
• Acute attention to detail
• Problem analysis and problem solving
• Highly organized
• Team-oriented
• Able to multitask without loss of quality
• Ability to quantify, mitigate, and communicate risk effectively

Preferred Requirements

• Experience with Quality Assurance methods and practices
• Knowledge of Project Management Software
• ISTQB - Certified Tester Foundation Level (CTFL) certification
• Knowledge of Project Management or Bug Database Software (Jira, Azure Devops, Testrail etc)

WORK ENVIRONMENT: The usual work environment is typical of an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no material or weather-related hazards except those associated with travel.
This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.