AquaGuard, A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the Nation. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your foundation or crawlspace.

The Production Scheduler is the first point of contact for Groundworks customers. A warm, welcoming and positive image of the company must be given through the phone by having an energetic and positive attitude with every customer interaction.

Job Responsibilities:

*Must be positive and motivated with excellent communication skills

*Ability to adapt quickly to changes in work strategy

*Telephone Interaction with Customers

*Inbound and Outbound Calls

*Schedules work to be installed 

* Confidently makes decisions and effectively communicates with all levels of management.

*Performs customer follow-ups with a variety of information

*Maintains Customer Information

*Records and updates computer-based customer information accurately and timely

*Provides necessary information to inner-company resources

*Distributes information as needed for company flow

*Performs administrative duties

*All other duties as necessary

What is required to join our team as Production Scheduler:

Typically possesses a High School Degree/GED

Previous call center/customer service experience highly desired

Customer Focus; Customer Service

Sales mentality

Phone Skills

Excellent Oral/Verbal Communication

Excellent writing skills

People Skills; Interpersonal Savvy

Problem-Solving

Data Entry Skills