Description

Purpose:

Independently performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities:

• Performs advanced diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
• Participates in Service EDUCATE Training programs required for the development of skills and knowledge 
• Mentors Service Technician Trainees
• Conducts or supports customer clinics
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of vehicles, inventory, tools and equipment
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and all material used in performing assigned duties 
• May perform diagnosis and repair in the field

Qualifications

• 1 years of experience performing service repairs
• Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
• Excellent skills in operating vehicles and equipment used for diagnostic purposes
• Ability to use Service Advisor and basic computer functions
• Ability to lift at least 75 lbs. repeatedly
• Advanced Service Technician certification preferred
• High School Diploma or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Drivers License) and fork lift license preferred