Who We Are: Meryl’s Safe Haven is a non-profit organization that provides shelter and transitional housing to families and youth who have aged out of the care of the Department of Children and Families (DCF) who are between the ages of 18-24. As an organization we focus on holistic support by providing financial budgeting and management, identifying child care and mental health resources, education, and workforce development opportunities, while meeting the basic needs of food, safety, and shelter. Our mission is to level the field of opportunity for those who enter our doors.

Position Overview:

Reporting to the Chief Operating Officer the Direct Care / Residential Counselor will work closely with families in a congregate emergency shelter site in Worcester providing and guiding families and youth to holistic support. This position also provides oversight of site operations which includes enforcing safety measures, program rules, and expectations using a family centered approach.

Key Job Duties and Responsibilities Include:

Supporting Families

Assist in completing screening, intakes activities and orientation of new families Under the direction of the Chief Operating Officer aid families with keeping compliance with program

expectations

Oversee security and safety by making routine interior and exterior checks during shift Assists families with day-to-day life skills assistance, as needed.

Documents all critical incidents and safety issues using program communication system Ensure family daily chores are complete each night

Complete daily housekeeping duties, including room checks each night

Assist colleagues and volunteers with coordination of events and workshops

Coordinate orientation of new family members as they enter the program

Provide emergency crisis management to families

Perform other related duties as assigned

Knowledge, Skills, and Competencies:

Passion working with economically disadvantaged, culturally diverse, and at-risk families and youth

Excellent customer service

Organizational, interpersonal, oral, and written communication skills

Ability to manage multiple priorities and work in a fast-paced environment Proficient computer skills specifically Microsoft Suites

Crisis management

Great attention to detail

Good working knowledge of community resources for economically disadvantaged youth and families

Minimum Qualifications:

High school diploma or equivalent

Minimum two years experience working with populations with mental illness, development disabilities and/or substance abuse, and economically disadvantaged families

Preferred

Associate degree in a Human Services related field

Valid driver’s license

Bilingual (English/Spanish, English/Haitian Creole, English/Portuguese) Employee Compliance Requirements

Comply with all Compliance regulations

Adhere to the components of the Compliance Program and annual training requirements

Understand that annual training is a required condition of employment Ensure job tasks are performed in a legal and ethical manner

Actively assess work area for non-compliance issues and notify supervisor

Commitment to Diversity Equity and Inclusion at Meryl’s Safe Haven: We are dedicated to fostering a culture that promotes diversity, equity, and inclusion for all individuals regardless of their background or any other characteristic that makes them who they are.

We are an equal opportunity employer and encourage individuals who believe they have the skills necessary to thrive at Meryl’s Safe Haven to apply for this role.

The preceding job description has been written to indicate the general nature and level of work performed by employees holding a position in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.