GRISWOLD INDUSTRIESJob DescriptionArea Service Sales Representative Trainee(Outside Sales- NY) JOB DIMENSIONS: Job Summary: Under general supervision, installs, services, repairs, and warranties product on site; schedules and performs maintenance and field sales support work; actively promotes growth of the territory; ensures all ongoing service needs are met with a sense of urgency and professionalism while maintaining the highest safety, quality, and cost effectiveness; partners with sales to drive new growth and revenue; performs advanced customer support activities, and performs related duties as assigned. Reports to:Field Service Manager for service-related activityArea / Regional Sales Manager for sales-related activity Examples of Duties and Responsibilities:Performs service calls and responds in a timely manner;Provides technical support;Performs pre-service job consultations and site visits in order to assess client’s needs;Prepares customer quotations;Conducts training on application, start-up, utilization, and repair procedures;Submits accurate, prompt reports for billing of completed work;Reviews and maintains service parts inventory levels;Advises customers on performance and service requirements of products;Accompanies Area Sales Manager on visits and calls to engineers, distributors, original equipment manufacturers (OEMs), contractors, and other existing and potential end users;Identifies service and sales opportunities, and escalates to appropriate channel;Collaborates with sales, engineering, manufacturing, service, and marketing to drive business process improvement, customer satisfaction, and future sales;Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; andFully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations. QUALIFICATIONS GUIDELINES: Any combination equivalent of, but not limited to, the following: Experience/Training/Education: Advanced experience and training in assembly, installation, service and repair of all product lines; trained in company safety policies and procedures; trained at Cla-Val service school; and trained in customer and vendor relations. Knowledge/Skills/Abilities:Excellent communication skills with ability to interact with customers, engineers, distributors, vendors, contractors, governmental representatives, and internal personnel;Ability to assess customer service needs and prepare quotations;Ability to interact with customers to develop and strengthen business relations;Self-starter with the ability to multi-task and reprioritize duties throughout the day;Ability to plan, schedule, organize, and prioritize work without supervision;Considerable knowledge of all product lines;Ability to read and interpret engineering drawings, schematics, and blueprints;Advanced knowledge of basic assembly and repair procedures and principles of hydraulics;Computer literacy and able to learn job related software programs;Ability to work in confined spaces;Ability to make effective service presentations; andKnowledge of company products, pricing, and technical specifications. Physical Requirements: Ability to reach, stretch, bend, lift, move and carry objects weighing 50 pounds or less;Ability to move heavier objects with the assistance of others or by using mechanical devices;Ability to operate a motor vehicle; andAbility to perform essential functions of the job, as defined;Reasonable accommodations provided upon request. Special Requirements: Possession of a valid driver license;Acceptable driving record;Possession of a valid Confined Space Entry training certificate;Ability to use required personal protective equipment (PPE) and safety equipment;Ability to work in valve service areas; and Ability to travel on company business as required.