MAIN FUNCTION: The Greeter welcomes and assists patients, their families and visitors entering the emergency department. Caregivers working in this capacity answer questions, provide information, and help direct patients and family members while they are in the emergency department waiting area, thus creating an atmosphere in the hospital that is caring, yet efficient.Caregivers in this role will also perform some clerical duties by preparing for the patient encounter through the quick registration process.

RESPONSIBILITIES & DUTIES:

• Cordially greets visitors and patients upon arrival. Ascertains patients’ and or visitors’ needs and directs them accordingly.
• Helps patients and visitors by obtaining wheelchairs, or other services as needed. Escorts or transports patients who need help to their destination within the department.
• Demonstrates a reasonable working knowledge of medical terminology.
• Demonstrates responsibility and capability to organize, prioritize and complete daily assignments on time.
• Remains calm and functions proficiently during stressful and/or emergency situations.
• Accurately and completely inputs patient’s demographic information into computer in timely fashion.
• Ensures that patient I.D. bands are applied as required.
• Maintains clean and safe working environment.
• Performs duties with minimal supervision.
• Provides shift hand off with oncoming patient greeter.
• Maintains patient confidentiality.
• Assists in orientation of new personnel assigned to unit.

REQUIREMENTS: Mature, dependable, and caring individual who can communicate courteously and effectively with patients, families, visitors and staff. Must be able to maintain strict confidentiality of patient information. At least one year of customer service experience. BLS is preferred. 

EDUCATION: High School Diploma or GED