Grieco Chevrolet of Lauderhill has immediate openings for our Service BDC Department. We are looking for upbeat, positive people with strong telephone skills to join out team!

The Service BDC Representative is responsible for increasing the service traffic of the dealer by handling inbound service calls, making outbound calls and producing solid and specific appointments for the service department, thereby increasing revenue.

Responsibilities:

• Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment
• Asking strategic questions to determine which technician, location, or department can best serve the guest
• Dialing a high volume of outbound scripted telephone calls to new prospective clients
• Using rebuttals to overcome objections
• Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment
• Confirming guest appointments to ensure high show ratios
• Composing professional emails to customers
• Updating guest contact information on each call
• Using several computer systems at once, on multiple monitors

Qualifications:

• Previous customer service experience
• Exhibit a high degree of professionalism
• Possess strong organizational and problem-solving abilities
• Excellent interpersonal, written, and verbal communication skills
• Strong computer and internet proficiency
• Enthusiastic, self-motivated and willing to learn
• Reliable with a strong work ethic and a drive to achieve
• Automotive industry experience
• Bilingual

Benefits:

• Competitive Pay Plan
• Flexible scheduling, 8 hour shifts, 5 days per week
• Training is thorough and 100% paid
• Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday
• Employee Discounts
• A clear and supported career path for growth within the company

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Ability to commute/relocate:

• Lauderhill, FL 33313: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person