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SERVICE ADVISOR I - FIELD SERVICE
PRIMARY FUNCTION
Oversees the bus mobile field service operation, to include but not limited to, opening and reviewing service calls and related segments, creating customer repair quotes, coordinating parts and materials for repairs, coordinating customer service requests, coordinating recall and service bulletin requirements, creating purchase orders, processing vendor invoices for payment, processing customer warranty requests, and generating periodic performance reports.
ESSENTIAL DUTIES
Notifies appropriate personnel if segment transaction detail (labor, parts, miscellaneous charges) adjustments are required.
Ensures service report notes are in the correct format and that all pertinent information is included in the narrative.
Customer Relations - 50%
Administrative - 20%
Technical - 5%
Supervision / Leadership - 25%
MINIMUM REQUIREMENTS
Education
Work Experience
See Above)
Physical
Must be able to work for extended periods while seated. Must have the ability to clearly communicate with internal / external customers on the phone or in person.
Outstanding customer relations and a pleasant personality are necessary.
Must be PC literate with advanced skills in Microsoft applications, as well as database management.
Gregory Poole Equipment Company is an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Last updated : 2024-05-17
Full Time
Wholesale
$85k-118k (estimate)
05/13/2024
08/16/2024
gregorypoole.com
HOPE MILLS, NC
500 - 1,000
1951
Private
DOUG BULLARD
$500M - $1B
Wholesale
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