Job Title: Dispatcher

Reports To: Logistics Manager

Supervises Others: No

Minimum Salary: $15.00 Hourly; Non-exempt

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions:

• Monitors service and coordinates radio and cell phone communication with in service vehicles
• Reports and coordinates responses to service interruptions or events that may result in a service interruption
• Verifies and monitors driver and vehicle pullout in accordance to the schedule
• Records operator call outs
• Records operator downtime and determines operator clock out times in accordance to the Company’s downtime policy
• Records passenger no shows, cancellations, not readies and reroutes
• Communicates vital information to management and operators to include driver callouts, vehicle breakdowns, incidents/accidents, road closures, special transportation requests and potential service interruptions and any other information pertinent to operations
• Collects and distributes manifests and fixed-route data
• Collects driver trip sheets, VCRs, driver fare envelopes and other items received from courier to be distributed
• Coordinates vehicle and operator swaps
• Ensures timely opening and closing of the administrative facility
• Provides information to passengers upon request

Required Knowledge, Skills and Ability:

· Knowledge, skill and ability to articulate and communicate to drivers, the public and other WPRTA employees

· Knowledge of Authority’s services and operating practices and policies

· Ability and skill to operate various types of equipment to include multiple phone line, two-way radios, mobile phones, computers and other office equipment

· Ability to make decision and take initiative

· Ability to avoid and respond to service interruptions

· Knowledge of time management and ability to multitask

· Knowledge and ability to use the English language both written and orally

· Customer service skills

· Ability to work flexible hours to include over-time

Physical Requirements:

· Must be able to perform light work exerting up to 20 pounds of force occasionally.

Minimum Qualifications:

• High school diploma or equivalent preferred
• Previous dispatch experience preferred

Other Requirements:

· Drug and alcohol testing shall be conducted in accordance with Local, State and/or Federal regulations.

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PO Box 459 ● Conover, NC 28613 ● 828-464-9444 ● Fax 828-466-0570

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Dispatching: 1 year (Preferred)

Ability to Relocate:

• Conover, NC 28613: Relocate before starting work (Required)

Work Location: In person