Full Time | Specialty Trade in Construction10 Months Ago
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Greenstone Electrical Services is Hiring a Technology Technician Near New, TX
Job SummaryThe Data Processing Help Desk Specialist will answer questions and manage requests related to information systems (IS) production jobs. Supervisory Responsibilities
None.
Duties/Responsibilities
Assists users by answering questions and providing support in a timely manner.
Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
Records data required to analyze problems and track them to final solution.
Prepares and presents reports related to IS problems and help desk activity for management review and action.
Performs other related duties as assigned.
Required Skills/Abilities
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Excellent interpersonal skills.
Ability to explain technical information in understandable language to nontechnical staff members.
Education And Experience
Data processing experience required.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.