We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.
Who We Are:
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.
We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!
How You Will Contribute:

• Directly manage members of the Payment Implementation Team responsible for the translation of customer documents / requirements into payable activities within Greenphire’s payment platforms

• Monitor individual performance metrics to ensure productivity aligns with defined goals and expectations

• Manage implementation queue and assign priorities to ensure adequate resourcing to support SLA requirements

• Review unique payment requests/large scale updates for feasibility

• Serve as a point of contact and escalation for clients and internal Operations Teams

• Support Relationship Management in customer engagement, resource and capacity planning, escalations, and metrics and reporting

• Collaborate with Project Management on prioritization, resource planning, and SME support

• Ensure compliance to established processes and capture of appropriate documentation for audit-readiness

• Collaborate and communicate with business partners to verify interpretation of contracted terms and rates for accuracy

• Develop and monitor controls to ensure standard process and procedures among the Implementation and Verification Teams

• Support and define metrics and reporting, cadence across the business unit

• Establish new and enhance current auditing and monitoring checklists and procedures

• Coach and develop team members, including ongoing one on one and team meetings

• Maintain and deliver a training program to support interpretation and implementation activities

• Identify industry trends affecting clinical trials and develop understanding of common therapeutic and country-specific nuances specific to payments

• Define, implement, and enforce output and accuracy parameters

• Enforce timeliness of complete and correct workflow tracking and metrics for financial billing and reporting

• Perform other duties, assignments, and/or special projects as time or circumstances necessitate

For Consideration You Will Have:

• Bachelor’s Degree or equivalent work experience and/or training

• Minimum of 4 years contract management or payments related experience within pharmaceutical or CRO preferred

• Foundational background in global clinical trial design, contracts and budgets

• Strong experience with Microsoft Excel required

• Client and process focused

• Strong leadership skills required

• Ability to challenge and improve on existing practices and identify and develop new practices to address gaps

• Must have excellent analytical, organizational, interpersonal and time management skills