Client Care Coordinator Job Description

We are a growing mental health private practice whose motto is “Whole Life. Whole Family.” Through our diversified team, we work with children through adults, families, couples, and groups. We offer therapy, coaching, and evaluation. For more information, please see www.turntogreenleaf.com.

If you would like to work as an integral part of an innovative, supportive, collaborative, ethical, positive, and skilled team of psychologists, mental health therapists, counselors, and administrators, and have the skills listed below, please feel free to apply to the below position!

Job Duties:

• Provide warm, ethical, and informative first contact with clients
• Answer incoming calls, respond to all voicemails, and emails in a timely manner.
• Schedule/cancel appointments and conduct referral routing.
• Update and verify insurance and communicate insurance benefits to clients.
• Must possess a deep understanding of insurance benefits/billing.
• Manage monthly referral log and rolling wait list
• Provide emergency referral if clinician is not available
• Process client payments for copay, coinsurance, and deductibles
• Collect past due balances using phone, emailing statements, next appt alerts, etc.
• Provide clients with superbills to submit OON claims
• Scan Documents containing PHI into CRM software. Label & file properly
• Write, save, and share team meeting minutes from billing, admin, team meetings
• Provide emergency referral if clinician is not available.
• Assist clinicians as needed.
• Work on other assigned tasks
• Accurate data entry skills

The Administrative Assistant is the face of the practice. We are looking for someone with the following skills:

• Passionate and engaging personality; comfortable being at the front desk and greeting clients
• Flexibility to take on other assigned tasks
• Strong attention to detail
• Technologically proficient including Microsoft Office products
• Self-motivated as well as possessing strong time management and organizational skills
• Effective communication skills to interact with coworkers and clients
• Ability to multi-task, work independently and within a team, prioritize assignments, and meet deadlines
• Experience in a medical or therapy office
• Knowledge of HIPAA preferred but not required
• Timeliness is a must.

Education:

High School diploma or equivalent required.

Associate's degree strongly preferred.

Please respond with resume AND cover letter.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Work setting:

• Clinic

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Durham, NC 27713: Relocate before starting work (Required)

Work Location: In person