Overview

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about selling a diverse Event Center
• You will utilize your skills and experience in an environment that encourages creativity and building relationships with potential clients

Responsibilities

Job Purpose:To provide clear detailing and direction to our staff based on client needs, while maximizing revenues and managing event expenses. Special Events Manager will oversee the total guest experience for each client; establishing; maintaining a presence at the majority of events in accordance with the Greenleaf Hospitality Group standards.

What You’ll Be Doing

• Work with GM (Event Sales) to secure, contract, detail and execute Special Events
• Manage and detail all special events
• Create Production sheets for all departments to understand event needs. 
• Responsible for managing Venue Ops. This is our events calendar, production sheet system, billing and customer database.
• Have a basic understanding and working knowledge of our Ticketing System and box office operations. Fostering a great relationship with the Box Office Manager is critical.
• Thorough knowledge of the property and the amenities of what Wings Event Center offers
• Ability to work with others to collaborate, innovate and strive for constant improvement.
• Working with local organizations in our community to develop relationships and foster new business opportunities.
• Understand the expectation of private sales functions to include contractual obligation of guest, enforcement of contract, and accounting for all parties at event completion
• On site contact for most events (At times an intern or other manager may fill in)
• Understand Special Events goals and objectives by reviewing progress against plans monthly and taking required mid-course corrections.
• Properly executing the basic functions of communication for clients needs by establishing/following the proper processes. 
• Develop marketing initiatives for new events, current events and some F&B promotional items in collaboration with the GM, F&B Manager and the marketing team. Monitor all social media and web presence for our events and make strategic adjustments with the marketing team as needed. 
• Develops cross functional collaboration by coordinating actions with the unit managers working closely with the 3rd party staff to surpass the needs of the guest.
• Build a high value company image by presenting a high value added product to the client; collaborating with customers and community organizations; enforcing ethical business practices. 
• Sustains World Class service quality and wow guest experience by being personally responsible for high service quality standards.
• Establishes & sustains key, cross functional, customer focused processes by continuously reviewing the capability of processes developed and employed by all departments to achieve quality standards; monitoring customer feedback; attending and participating in scheduled BEO and productions sheet meetings; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices for all functions.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies and bringing knowledge and innovative ideas to the team at the Radisson.
• Establishes and sustains community and industry relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry. 
• Resolves customer issues to sustain long term guest engagement by invoking the 100% guarantee as necessary and making improvement recommendations to management.
• Managing associates, scheduling, training, and engagement

Qualifications

What You Need for this Position

• Bachelors degree in Special Events preferred but not required
• Understanding of Gmail, Google Docs and Sheets.
• Knowledge of Canva or design platforms is suggested.
• Ability to handle all aspects of booking for Special Events
• Servicing social events as needed
• Must be a self-starter
• Ability to work in a fast paced environment
• Ability to multitask
• Must have a passion for complete guest satisfaction
• Must possess a high level of empathy
• Must be Revenue Driven
• Must possess an acute Attention to Details
• Must be visionary, think big picture and long term
• Must have ability to instantly connect with a client and their needs and build long term relationships
• Driven by purpose, mission, values, and has sense of urgency
• Able to work closely with staff through strong communication and verbal skills
• Able to stand for long periods of time, 8 hours or more at times
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks

What's in it for You

• Annual bonus opportunity 
• Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
• 401K with 100% match up to 3% and 50% match up for the next 2%
• Medical/Dental/Vision/Disability/Life Insurance 
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% discount on GHG outlets
• (1) shift meal provided per day
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide
• Monthly cell phone stipends
• Annual leadership classes and trainings
• Parental Leave Program
• Flexible work schedule