!!CREATE YOUR LEGACY WITH THE LEGACY COMPANIES!!

Position Overview: 

The primary purpose of the Return (RA) and Customer Agreement Assistant role is to facilitate and streamline the product return process, ensuring efficiency, accuracy, and a positive customer experience. The person in this role will handle processing, scheduling, crediting and measuring returns following our company rules and procedures closely. 

Job Responsibilities: 

• Review all retailers return request and issue RA's based on contracts and agreements. 
• Analyze product return patterns to drive CI.
• Solve problems that arise with either the customer or retailer with returns. 
• Report findings for any quality returns to Management / QA teams. 
• Process product return authorization paperwork to have product returned timely. 
• Collaborate with warehouse managers once an RA issued and process timely CM. 
• Review and process scrap in field credit based on vendor / customer contracts. 
• Coordinate with 3rd party logistics on arranging / scheduling returns to DC.
• Weekly review of logistics RA's status and resolve any issues if requires. 
• Collaborate with Finance on pending RA's to received / credits and any discrepancies. 
• Collaborate with customer service department on scheduling consumer RA's with 3rd party logistics. 
• Maintain and update sales allowance master data and review finance / AR.
• Collect customer guides and ensure items are reviewed to check terms, allowances, etc. 
• Coordinate customer guides and business rules are setup correctly / complaint by Sales Admin group and other departments are aware of requirements. 
• Any duty or responsibilities assigned by the direct leader or senior management.

Minimum Qualifications:

• High School Diploma or Equiv. 
• College Degree or Experience Preferred.
• 3 Years of Related Experience in customer service, sales, and/or sales administration. 
• Excellent verbal and written skills. 
• Strong organization skills and attention to detail. 
• Advanced MS Office skills - especially with Excel. 
• Ability to work in a fast-paced environment. 
• Problem solving and conflict resolution skills.